2016 Impact Report
A Year In Review
About The Hotline
We are the leading national organization that
directly serves victims of relationship abuse
and their families and friends.
The National Domestic Violence Hotline (The Hotline) is a compassionate, knowledgeable resource shifting power back to victims and survivors through human connection and practical help 24 hours a day, seven days a week, 365 days a year.
The Hotline’s highly-trained, expert advocates provide peer-to-peer support to anyone who reaches out to us with lifesaving tools, safety planning and hope.
Loveisrespect, a project of The Hotline, helps millions of teens and 20-somethings learn about healthy relationships and dating violence. The Hotline and loveisrespect are:
- Free and confidential.
- The most comprehensive resource database in the country, with access to 4,800 service providers and resources in the US, US territories, Puerto Rico, the US Virgin Islands and Guam.
- Routinely sought for our expertise by national and local media; federal state and local government; service providers; law enforcement; and nonprofit colleagues.
Over the last 20 years, The Hotline and loveisrespect have answered more than 4 million
calls, chats and texts from people seeking help around issues of domestic violence and dating abuse.
- 1 in 4 women and 1 in 7 men aged 18 and older in the United States have been the victim of severe physical violence by an intimate partner in their lifetime.
- 1 in 3 adolescents in the US is a victim of physical, sexual, emotional or verbal abuse from a dating partner in the past year.
- 1 in 10 high school students has experienced physical violence from a dating partner in the past year.
- $5.8 billion each year is the cost of intimate partner rape, sexual assault and stalking — $4.1 billion of that is for direct medical and mental healthcare.
- 8 million days of unpaid work are lost each year due to domestic violence issues — the equivalent of 32,000 full time jobs.
We offer help through phone services, online chat and text messaging. Loveisrespect, a project of The Hotline, hosted our first trial of text and chat and in 2011, Vice President Joe Biden premiered loveisrespect’s text-for-help service by sending the first text. In October 2013 we launched live chat services for The Hotline. Chat and text services allow people to interact with an advocate in different ways. They offer privacy for those more comfortable talking in a digital setting. These new entry points proved incredibly successful, greatly increasing our reach. They continue to be used today.
*The following statistics include our measurable successes for both The Hotline and loveisrespect.
- 62.3% victims and survivors
- 11.7% friends and family
- 26.0% other (providers, professionals, abusive partners, etc.)
Total contacts received in 2016 (chat/text/calls):
- 348,224 calls received
- 94,664 online chats received
- 21,172 texts received
Total contacts unanswered due to a lack of resources:
The National Domestic Violence Hotline is far more than just a call center. It is a hub of data collection and complex resource referral for each interaction an advocate has with a caller, chatter or texter. Based on the type of contact we have (e.g., victim/survivor, concerned family member or friend, abusive partner, etc.) additional information about the person’s situation is gathered for later analysis. This information includes the types of abuse a victim/survivor is experiencing, as well as factors that increase the complexity of their situation.
84% Emotional/Verbal Abuse
degradation, threats, insults, humiliation, isolation, etc.
58% Physical Abuse
hitting, biting, choking, etc.
19% Economic/Financial Abuse*
control finances, ruin credit, etc.
8% Sexual Abuse
rape, exploitation, coercion, etc.
7% Digital Abuse*
steal passwords, constant texts, etc.
More than 64,500 contacts reported that their abusive situation had children involved.
More than 11,400 victims experienced stalking.
Many victims discussed struggles with suicide, more than 3,600 through threats from their abusive partner and more than 2,200 personally.
More than 6,800 victims disclosed the use or threat of firearms.
More than 7,000 victims were struggling with issues related to immigration.
Website & Social
In 2016, there were 1,993,615 visits to thehotline.org and 3,275,827 visits to loveisrespect.org
Utilizing social media platforms allows us to reach out to new audiences and engage with already dedicated supporters.
Each of these robust channels creates a community that integrates survivors, people seeking help, fellow organizations and the general public. Overall, we gained nearly 18,000 new Facebook fans and more than 7,800 new Twitter followers in 2016.
In 2016, the National Domestic Violence Hotline leveraged issue-specific data to help shape the national conversation about domestic violence.
Amicus Brief on Firearms
The Hotline filed an amicus brief with the Supreme Court on a case about firearms to help the justices understand how domestic violence differs from other crimes and define “coercive control.” The Hotline’s brief was the only brief to bring forth the voices of victims and survivors and show how abusive partners use firearms to threaten, control and torture survivors.
Congressional Briefing on Teen Dating Violence
In the spring, loveisrespect partnered with Mary Kay to host a Congressional Briefing on teen dating violence in partnership with honorary co-host United States Senator Patty Murray. The briefing included the voice of a teen survivor, as well as a loveisrespect advocate who talked about the importance of digital services in helping teens and young adults.
In 2016, the National Domestic Violence Hotline provided 163,853 referrals to domestic violence providers and 690,096 referrals to additional resources across the nation.
ex: WomensLaw.org, Legal Resource Center on Violence Against Women
ex: Custody Prep for Moms, Childhelp National Child Abuse Hotline
Mental Health and Counseling
ex: National Alliance on Mental Illness, National Suicide Prevention Lifeline, Calm.com, Goodtherapy.org
ex: New York (5 boroughs) Bed Line, Massachusetts Statewide Bed Line/Hotline, Illinois Statewide Bedline
ex: 211 – United Way, RAINN