Strategic Plan
What we’re planning next.

The Hotline regularly embarks on a strategic planning process to determine the future direction of our organization and set strategic priorities. The most recent strategic plan was conducted in 2021 and sets the course for our organization for the next three years.

The main objective of our planning process is to review and update The Hotline’s previous strategic plan(s) and to develop new strategies aligned with our mission, vision and operational model, including plans for interconnected actions to advance the mission’s fulfillment. Our strategic plan recognizes and responds to the urgent and evolving needs of survivors by building upon what we know from more than 27-years of supporting survivors throughout the United States via 24/7 live services and through our online resources.

In developing The Hotline’s strategic direction, we sought a plan that would:

  • Create momentum and achieve strategic clarity.
  • Attract deeper funding and determine resource implications.
  • Filter future decisions and set strategic priorities.
  • Be a management, implementation, and performance measurement tool.
  • Allow The Hotline to maximize our impact.

Planning process

The Hotline engaged the services of Barretto Consulting LLC to facilitate the formal strategic planning process carried out over several months through meetings between Barretto Consulting and members of The Hotline’s Executive Leadership team and the Strategic Planning Committee of the Board of Directors.

Barretto Consulting facilitates multiple planning sessions with members of the Executive Leadership team and the Strategic Planning Committee. The meetings provide an overview of the strategic planning process, revisit and reaffirm the organization’s mission and vision, and determine priority areas and key strategic questions for The Hotline’s future.