Live Chat Brought To You By Verizon
Verizon Wireless’s Foundation has partnered the National Domestic Violence Hotline to offer the first of its kind online chat for victims of domestic violence. Verizon has been a dedicated supporter in the fight to end domestic violence through several Verizon divisions including Verizon Wireless, Verizon Foundation, and the HopeLine.
With this support, Chat technology was first tested for a six-week period by the hotline in late 2012. Visitors to thehotline.org who spent 30 seconds on key pages were offered an invitation to chat online with an advocate. In addition to a one-on-one private conversation, chat allowed the hotline’s trained advocate to quickly link that visitor to resources available on the hotline website.
In 2012, over 53,000 calls for help to the hotline went unanswered due to a lack of resources. Approximately 400,000 people visit thehotline.org each year. 85% of those are first time visitors.
“In today’s world, most people are comfortable operating online and you need to be able to help people in all the different ways they are used to getting help,” says Katie Ray Jones, president of the National Domestic Violence Hotline. “Chat support is a very commonly used tool with most commercial companies. Because it can be difficult to talk about domestic violence, chat technology allows users an additional layer of privacy, empowering them to ask personal questions about difficult topics that they might not feel comfortable asking on the telephone.”
“We are grateful to Verizon for their life-saving partnership that allowed us to first test chat technology and now to formally launch this critical service,” Jones said. “It is very important that we are able to continue providing help to domestic violence victims through chat technology and we are grateful for the vision and dedication of the entire Verizon team.”
Learn More About Chat Services
- The live chat is a safe, private way to connect with a hotline advocate. You get the same real-time, confidential information as you do if you contact the hotline by phone
- Chat is available 9AM—7PM Monday through Friday
- Chat is a confidential, one-on-one session with a trained advocate. It is not a public chat room
- Live chat is an internal messaging system used specifically for hotline callers — it is NOT a general chat messenger such as AIM, MSN Messenger, Yahoo Live Chat, Gchat or iChat, and you do NOT have to download anything to use it