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Live Chat Services Have Arrived

domestic violence helpline

Live Chat Services Have Arrived

online-chatOn February 1996 the Hotline took its very first call.

Today, backed by more than 17 years of dedicated work, we’re proud to announce the expansion of our national Hotline services to include live online chat.

Now, in addition to calling 1-800-799-SAFE (7233) you also have the option of chatting with an advocate right here on our new, revamped website. You’ll receive the same one-on-one, real-time, confidential information from a trained advocate as you do if you call by phone.

This service is made possible by a $250,000 donation from Verizon, through its HopeLine program. Verizon has also given the hotline an opportunity to receive an additional $250,000 in matching funds through a national wireless phone drive. Learn how you can help.

What’s so great about chat?

  • If you don’t feel comfortable talking with an advocate on the phone, now you have another option for getting direct help.
  • If it’s not safe for you to call, chatting might be a better option for you.
  • It allows us to bridge devices. We know that people are accessing the Internet through their phones more and more, so now our site (and chat) can be reached via your mobile phone.

What else do you need to know?

  • You don’t need to download anything to use it — just click the chat icon.
  • This is not a public chat room — it’s a one-on-one chat session with an advocate.
  • It’s still completely confidential and anonymous.

Who Can Chat? About What?

Anyone seeking help or questioning something going on in their relationship can chat. You can ask for advice for yourself or for a friend in need. Every day we speak with victims, survivors, friends, family, coworkers, those who identify as abusive and others.

The support and assistance you’ll receive via chat is the same as what you’ll receive via telephone. Check out “What Can The Hotline Help You With?” to learn more.

If you have any questions or concerns about the service, leave a comment below. As always, your safety is most important to us and it could be helpful to remember to click out of the site when you’re done chatting and clear your online history.

Watch this video to see how to chat: 

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