Code of Ethics

Code of Ethics

As volunteers, employees, and representatives of The Hotline, we have the responsibility to uphold the highest ethical standards in order to retain the confidence of those we seek to serve and help, as well as retain the trust and credibility of the donating public. Code of Ethics is more than a set of standards; it is a way to connect our organizational values and our vision to the work we do every day.

The mission of The Hotline is to answer the call to shift power back to those affected by relationship abuse. The success of The Hotline to fulfill our mission is dependent upon the ethical conduct of everyone affiliated with our organization. Volunteers, staff, and board members set an example for each other by embracing the organizational values of The Hotline and their high standards of performance, professionalism and ethical conduct.

We expect all employees, volunteers and the board of directors to observe the highest standards of ethics and integrity in their conduct. The Hotline’s code of ethical behavior includes the following:

trust and credibility national domestic violence hotline

Build Trust and Credibility

The success of our mission is dependent on the trust and confidence we earn from our employees, contacts, and funders. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching organizational goals solely through honorable conduct. We strive to meet the highest standards of performance, quality, service, and achievement in working towards The Hotline’s mission and communicate honestly and openly and avoid misrepresentations.

When considering any action, it is wise to ask: Will this build trust and credibility for The Hotline? Will this help create a working environment in which The Hotline can succeed over the long term? Is the commitment I am making one I can follow through with? The only way we will maximize trust and credibility is by answering “yes” to those questions and by working every day to build our trust and credibility.

Respect for the Individual

We all deserve to work in an environment where we are treated with dignity and respect. The Hotline is committed to creating such an environment because it brings out the full potential in each of us, which, in turn, contributes directly to our business success. We cannot afford to let anyone’s talents go to waste.

Uphold the Law

The Hotline’s commitment to integrity begins with complying with laws, rules, and regulations where we do business. Further, each of us must have an understanding of the company policies, laws, rules, and regulations that apply to our specific roles. If we are unsure of whether a contemplated action is permitted by law or organizational policy, we should seek the advice from the resource expert. We are responsible for preventing violations of law and for speaking up if we see possible violations.

Proprietary Information

It is important that we respect the property rights of others. We will not acquire or seek to acquire improper means of a competitor’s trade secrets or other proprietary or confidential information. We will not engage in unauthorized use, copying, distribution, or alteration of software or other intellectual property.


Each of us is responsible for knowing and adhering to the values and standards set forth in this Code and for raising questions if we are uncertain about company policy. It is our duty to promote good stewardship of The Hotline resources by maintaining fair and accurate financial records, making full disclosure of all relevant financial information, and refraining from using organizational resources for non-Hotline purposes. If we are concerned whether the standards are being met, or are aware of violations of the Code, we must contact the HR department, Chief Executive Officer, or Chief Operating Officer. The Hotline takes seriously the standards set forth in the Code, and violations are cause for corrective action up to, and including, termination of employment.

Inclusiveness and Equal Opportunity

The Hotline is an equal opportunity employer and is committed to the principle of inclusiveness. We value, champion, and embrace inclusiveness in all aspects of our work and activities.

Conflict of Interest

To maintain the public and donors’ trust and credibility, we must avoid any conflict of interest or the appearance of a conflict of interest. Therefore, we avoid any activity or outside interest which conflicts, or appears to conflict, with the best interest of The Hotline. Additionally, employees, volunteers, and the board of directors must disclose any actual or potential conflict of interest or business dealings with The Hotline.

caret-downemailfacebookgoogleplusLove is Respect Heart Iconlinkedinmagnifying-glasspdfpinterestreddittumblrtwitter
Click to go back to top of page.