Our Advocates

At the National Domestic Violence Hotline, our highly trained expert advocates are available 24/7 to talk confidentially with anyone in the United States who is experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. The Hotline advocates assist victims, and anyone calling on their behalf, by providing crisis intervention, safety planning and referrals to local service providers. The hotline receives more than 24,000 calls a month. We are staffed by loyal advocates and other staff members who are dedicated to spreading awareness and education about domestic violence.

advocates domestic violence

About our advocates

  • Attend extensive training sessions for preparation in providing the highest level of service to our contacts.
  • Provide crisis intervention, safety planning, education, advocacy and referrals to callers as appropriate.
  • Provide lifesaving tools and immediate support to empower victims and survivors to find safety and live free of relationship abuse. We also provide support to friends and family members who are concerned about a loved one.
  • Advocates who are Deaf are available 24/7 through the National Deaf Hotline by video phone at 1-855-812-1001, Instant Messenger (DeafHotline) or email ([email protected]). Individuals who are Deaf or hard of hearing may use TTY 1-800-787-3224.
  • Are available through our live chat service here on this website. Callers receive the same one-on-one, real-time, confidential support from a trained advocate as you would on the phone. Chat is available every day from 24/7/365. El chat en español está disponible de 12 p.m. a 6 p.m. Hora Central.

Advocate Spotlight – Meet Josie 

She’s given 15+ years to our organization and has helped countless men and women find safety from abusive relationships. A survivor herself, she says the work helped her regain the self-esteem diminished by years of abuse. Josie is a proud grandmother and an enthusiastic Longhorn fan. She plays tennis and sews, kindly mending her co-workers’ clothes when needed. She’s bilingual and loves helping Spanish-speaking callers find the help they need. Ask this 61-year-old powerhouse why she continues her work and she’ll describe the moment she left her abusive husband with her two daughters and a broken rib. “The reason I do this work is that I am able to give back something that was given to me.”

Each of our hotline advocates has a story to tell — what brought them here, why they do the work they do and how this work has shaped the way they live their lives. The hotline boasts a diverse group of the most highly trained individuals in the field, and each undergoes 40 hours of initial training to qualify. Within two weeks post-training, they must demonstrate adequate skills in crisis intervention through participation in 12 hours of monitoring calls, role-plays and answering live calls. Advocates additionally participate in the “12-Week Skill Building” follow up training with assigned mentors, and continue to attend in-service trainings and education sessions during their tenure. Altogether, our dedicated advocates have answered more than 3 million calls since the hotline’s inception, and through the work of these individuals, The Hotline continues to be the national leader in providing services to victims, friends and family.

Are you interested in being an advocate at The Hotline? Check out our LinkedIn page to view job descriptions and apply.

Comment section

10 replies
  1. Hello,
    I am a member of the Social Justice Committee at my church. Each of the members was tasked with following their passion and bringing understanding, information and education not only to the group but the congregation and the community. Domestic Violence is my passion. I was raised in an abusive home and even though I am 55 now, I still deal with the nightmare that situation has left me. I don’t want anyone to have to suffer the way my mother suffered and I was hoping that you could help me get the message (lifeline) out.

  2. I love that fact that the advocate had a prayer box. You guys are amazing. I’m very interested in becoming an advocate myself. I have personal experience in domestic violence and love to help others break away from unhealthy situations.

  3. I need help, I need an advocate. He cuts the internet off on me I need a number of someone I can call or text he even cuts the lights out on me. I need help please give me a number in my area I can call. I live in bulloch county area code 30415 Please help. I need help he threatens to take my son if I leave he treats my daughter like shit cuz she ain’t his.i need help now

  4. I have a lady living with me, her husband held her captive for three years. She couldn’t shower, she has type two diabetes, he made her steal food from the refrigerator when he was sleeping.
    No phone, no one would help. It was a terrible trailer. One room no nothing. She had a stroke and her daughter happened to be there and called 911 when she got to the ER. They took a wire scrubbing brush to the bottom of her feet. The nurse’s we’re great. Now the problem. Her son passed away and her husband has all of her pictures. We would like to know how we can get them? She is clean, safe, eating healthy food three times a day plus a healthy snack at night. Her weight has dropped because we are exercising. These pictures are all her worldly possessions. She has no use of her left side, her emotions are all over the place. I have to reinforce that I love her every few minutes, she is still so like she’ll shocked that life is going good. She is so afraid he is going to do something to ruin all she has worked so hard for. Does anyone know how we go about getting these pictures away from him?

  5. yeah rob him he took her stuff now take his oh and hitting the “x” button to escape the page does not work what if i was a women and my husband beat me cuz it didnt work

  6. Yes I watched Mama June From Hot to Not and I am one of her fans and I can relate to where she is coming from I am now in a situation with a spouse that needs help he has severe anger issues and my past marriages also have been the same so I can understand where she is coming from and can relate she needs to get out of that situation and my situation was reported with no help here and you can not live a victim with a child out in the streets this is going to raise some heads which means its time to take a stand against these county offices and there staff not doing there jobs this is not the first time that I have had this happen and there are shelter’s but who wants to stay in one with stealing going on they need permanent housing for women and there children it’s ridiculous. I have contacted you all before over my issues with my husband we are in couseling and we are still getting mad at each other the last time we had a fight the police was involved and they have a office here that handles domestic violence and that office is no count waste of time they didn’t even care if my son and I where out waling without no car and no where to go I am going to contact the house of representatives on this one time to have that type of behavior stopped immediately the problems is no one cares.

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