At the National Domestic Violence Hotline, our highly trained expert advocates are available 24/7 to talk confidentially with anyone in the United States who is experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship. The Hotline advocates assist victims, and anyone calling on their behalf, by providing crisis intervention, safety planning and referrals to local service providers. The hotline receives more than 24,000 calls a month. We are staffed by loyal advocates and other staff members who are dedicated to spreading awareness and education about domestic violence.
About our advocates
- Attend extensive training sessions for preparation in providing the highest level of service to our contacts.
- Provide crisis intervention, safety planning, education, advocacy and referrals to callers as appropriate.
- Provide lifesaving tools and immediate support to empower victims and survivors to find safety and live free of relationship abuse. We also provide support to friends and family members who are concerned about a loved one.
- Advocates who are Deaf are available 24/7 through the National Deaf Hotline by video phone at 1-855-812-1001, Instant Messenger (DeafHotline) or email ([email protected]). Individuals who are Deaf or hard of hearing may use TTY 1-800-787-3224.
- Are available through our live chat service here on this website. Callers receive the same one-on-one, real-time, confidential support from a trained advocate as you would on the phone. Chat is available every day from 24/7/365. El chat en español está disponible de 12 p.m. a 6 p.m. Hora Central.
Advocate Spotlight – Meet Josie
She’s given 15+ years to our organization and has helped countless men and women find safety from abusive relationships. A survivor herself, she says the work helped her regain the self-esteem diminished by years of abuse. Josie is a proud grandmother and an enthusiastic Longhorn fan. She plays tennis and sews, kindly mending her co-workers’ clothes when needed. She’s bilingual and loves helping Spanish-speaking callers find the help they need. Ask this 61-year-old powerhouse why she continues her work and she’ll describe the moment she left her abusive husband with her two daughters and a broken rib. “The reason I do this work is that I am able to give back something that was given to me.”
Each of our hotline advocates has a story to tell — what brought them here, why they do the work they do and how this work has shaped the way they live their lives. The hotline boasts a diverse group of the most highly trained individuals in the field, and each undergoes 40 hours of initial training to qualify. Within two weeks post-training, they must demonstrate adequate skills in crisis intervention through participation in 12 hours of monitoring calls, role-plays and answering live calls. Advocates additionally participate in the “12-Week Skill Building” follow up training with assigned mentors, and continue to attend in-service trainings and education sessions during their tenure. Altogether, our dedicated advocates have answered more than 3 million calls since the hotline’s inception, and through the work of these individuals, The Hotline continues to be the national leader in providing services to victims, friends and family.