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The Hotline Calls You May Not Expect

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The Hotline Calls You May Not Expect

As you may imagine, our 24/7 Hotline receives all types of calls from all over the country. The largest group of callers is people experiencing abuse of some sort, questioning unhealthy aspects of their relationship and seeking help and services. Our second largest group of callers is friends and family concerned about loved ones.

What you may not know is that we also frequently speak with people who identify as abusive, or who are concerned about behaviors that may be unhealthy.

We treat all callers with dignity and respect, and talk to these people because we support accountability. Every call from someone who is becoming more aware of their unhealthy behavior is an opportunity to plant a seed for change.

No matter what the situation, our Hotline advocates are supportive and remain empathetic.

What will an advocate recommend?

Depending on what you’re calling about, our advocates will talk to you about different courses of action. If throughout the call you and the advocate are beginning to identify unhealthy behaviors in your relationship, they’ll discuss these red flags with you and then brainstorm healthy alternatives for the behavior.

EX: “You can’t change your feelings of jealousy all the time, but you can change how you are confronting your partner about these feelings.”

They’ll talk about strategies for calming down and deescalating if you feel yourself getting angry, and discuss how your actions can negatively affect yourself and those around you.

Callers may want to know about Battering Intervention and Prevention Programs — but not all callers asking about BIPPS are the same. While some are looking for a referral because the court has ordered them to, others are seeking out this information on their own accord. In 2010, Hotline advocates made between 950-1,000 referrals to these programs.

Can you really call without being judged?

Yes. If you’re looking for someone to lend a confidential, impartial ear, our advocates at The Hotline are a great option. They’ll listen, withhold judgment and help you begin to address what’s going on in your relationship.

If you’re questioning your own behavior at all, or if someone else has brought it to your attention, acknowledging it is a step in the right direction. Give us a call today at 1-800-799-SAFE to start the conversation.

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