Celebrate Earth Day with HopeLine from Verizon

Are you looking for a way to reuse and recycle this Earth Day AND help victims of domestic violence? Look no further: the hotline has partnered with HopeLine from Verizon, a program
that accepts no-longer-used wireless phones and accessories and turns them into lifelines for victims. Through HopeLine, Verizon has donated hundreds of thousands of phones and awarded millions of dollars in cash grants to partner agencies.

HopeLine phones are refurbished phones that are equipped with 3,000 anytime minutes of airtime and texting capabilities. Any wireless phone, regardless of manufacturer or service provider, can be accepted. The refurbished phones come with Verizon Wireless Nationwide Coverage, Call Forwarding, Call Waiting, 3-Way Calling, Caller ID, Basic Voice Mail and texting. HopeLine phones are available to survivors affiliated with participating domestic violence agencies.

For many victims and survivors of domestic violence, access to a wireless phone and voice mailbox can help them rebuild their lives and provide a safe way to communicate with friends, family, agency and shelter support staff, and current or prospective employers. If you would like to start a phone drive in your community on behalf of the hotline, just fill out your information and we will be in touch with you.

This Earth Day, join with Verizon and the hotline to reuse, recycle, and provide much needed support to victims of domestic violence!



Live Chat Services Have Arrived

online-chatOn February 1996 the Hotline took its very first call.

Today, backed by more than 17 years of dedicated work, we’re proud to announce the expansion of our national Hotline services to include live online chat.

Now, in addition to calling 1-800-799-SAFE (7233) you also have the option of chatting with an advocate right here on our new, revamped website. You’ll receive the same one-on-one, real-time, confidential information from a trained advocate as you do if you call by phone.

This service is made possible by a $250,000 donation from Verizon, through its HopeLine program. Verizon has also given the hotline an opportunity to receive an additional $250,000 in matching funds through a national wireless phone drive. Learn how you can help.

What’s so great about chat?

  • If you don’t feel comfortable talking with an advocate on the phone, now you have another option for getting direct help.
  • If it’s not safe for you to call, chatting might be a better option for you.
  • It allows us to bridge devices. We know that people are accessing the Internet through their phones more and more, so now our site (and chat) can be reached via your mobile phone.

What else do you need to know?

  • You don’t need to download anything to use it — just click the chat icon.
  • This is not a public chat room — it’s a one-on-one chat session with an advocate.
  • It’s still completely confidential and anonymous.

Who Can Chat? About What?

Anyone seeking help or questioning something going on in their relationship can chat. You can ask for advice for yourself or for a friend in need. Every day we speak with victims, survivors, friends, family, coworkers, those who identify as abusive and others.

The support and assistance you’ll receive via chat is the same as what you’ll receive via telephone. Check out “What Can The Hotline Help You With?” to learn more.

If you have any questions or concerns about the service, leave a comment below. As always, your safety is most important to us and it could be helpful to remember to click out of the site when you’re done chatting and clear your online history.

Watch this video to see how to chat: 


Verizon Donates $250,000 to Launch Online Chat Service

VerizoncheckpresentingAnyone looking for information or help will now be able to chat live online with hotline advocates thanks to a $250,000 donation from Verizon, through its HopeLine program. Verizon has also given the hotline an opportunity to receive an additional $250,000 in matching funds through a national wireless phone drive.

HopeLine from Verizon collects no-longer-used cell phones and accessories in any condition from any service provider and turns them into support for domestic violence prevention organizations and local shelters in the form of cash grants, and wireless phones with text and voice service.

“Verizon leverages its technology and resources to help solve critical social issues,” said Torod Neptune, chief communications officer for Verizon Wireless.  “Partnering with the hotline to launch this online service will now provide victims with yet another way to get the help they need when they need it in the way they want it.”

Verizon has been a longtime supporter of the hotline. We are grateful for their generous gift that will extend our reach to help more victims in more ways.

To celebrate the launch of chat service and the very special visit of Vice President Joe Biden, many important Verizon team members joined us in Austin last week, including Senior Vice President of Human Resources, Alan Gardner; Executive Director of Public Affairs, Elva Lima; Vice President of External Affairs, David Russell and Vice President of Governmental Affairs, Richard Lawson. Below is a compilation of their time with us.

Consider hosting a phone drive in your community to raise phones to support the HopeLine project. Learn how.



This October, Tell Us How You See DV

October, Domestic Violence Awareness Month (DVAM), starts today!

Last year, our 30 days of DVAM challenges had us talking about on-going wellness, evaluating our own behavior in relationships, building support systems and reaching out to friends and those in need.

This Domestic Violence Awareness Month, we’re focusing even more on you and want to hear How You See DV (domestic violence) within your life. Join us for our How I See DV campaign throughout the month to share your own message.

DV affects lives in different ways. Maybe you’ve witnessed or experienced it firsthand in your own home. Maybe you know someone else who has. Perhaps you’re noticing it more often in pop culture and news, or you overheard someone loudly yelling at their partner in public and it left you feeling unsettled (unhealthy behaviors are red flags — we’re talking about those, too).

This month, join us in this collaborative effort to bring more visibility to the growing problem of domestic violence. DV affects a large percentage of Americans but it’s still a taboo subject. We need to bring this ‘behind closed doors’ problem out into the open and acknowledge how it affects our communities, our families and our lives.

We Need You

This October, we’re inviting everyone to speak up. Tell us about a time when you saw domestic violence firsthand. Tell us about the effects of DV in your workplace, friend circle or larger community. Tell us why it is important to you to speak up now.

Here’s how:

  • Connect with us on Twitter and on Facebook and like/share our images, statuses and blog posts with your networks. Don’t forget to engage in discussions on our blog and Facebook pages by leaving comments
  • Tweet, Facebook, Vine, Instagram about the campaign, sharing your perspective on domestic violence by using the hashtag #SeeDV
  • Create a video around the campaign using Vine, Instagram Video or Youtube, linking your content to ours with the hashtag #SeeDV
  • Join us back here at the blog every Friday to see if one of your tweets, videos or photos has made our Friday round up
  • Let us know what you or your community are doing for DVAM

Read Blog Posts By Special Guest Writers

We’re starting the conversation around different perspectives on domestic violence by featuring guest writers all October. We reached out to free-thinking community leaders that range from athletes to activists. Check out our blog all month to see differing views on this very important issue.

Get Inspired

Need some inspiration? Check out our campaign landing page for ideas, as well as tweets and statuses you can use today.

HopeLine & Three Minutes for Three Million

This DVAM, we’re supporting HopeLine for Verizon. Sign up to host your own phone drive to help victims in need.

We also recently reached an important milestone at the hotline — we answered our three millionth call. To recognize this moment, we’re asking our friends to pledge Three Minutes for Three Million. Sign up and commit to spending three minutes actively strengthening a relationship in your life. This could mean spending three minutes calling a family member, catching up with a friend or even bonding with your significant other.

We look forward to spending this month raising awareness with you and sparking change by sharing how we #SeeDV.


We at the hotline care very deeply about the safety of anyone using our services. Please keep in mind that sharing personal stories could jeopardize your safety if you are currently in an abusive relationship, or have recently left an abusive partner. If you would like to discuss your unique situation and receive support, please call 1-800-799-7233.