Posts

history of the hotline

A Look at the History of The National Domestic Violence Hotline

With all the celebration around the reauthorization of the Violence Against Women Act, we have the chance to look back on the history of The Hotline, which was able to take its first call because of this very legislation. Here are some of our most important dates throughout the past 20 years:

  • September 13, 1994: President Clinton signs VAWA, which authorizes the creation of the National Domestic Violence Hotline.
  • August 17, 1995: The Texas Council on Family Violence receives a $1 million grant that establishes The Hotline.
  • February 21, 1996: The Hotline takes its first call.
  • October 28, 2000: President Clinton signs the reauthorization of VAWA, supporting The Hotline.
  • August 2, 2003: The Hotline takes its one-millionth call. The caller is a battered woman looking for shelter. After speaking to a local crisis line and learning that shelters are full, she remembers the number of The Hotline, calls, and an advocate helps her find a place to stay.
  • October 2005: The Hotline concludes its Connections Campaign and raises $2.7 million to build the technological capacity of The Hotline to respond to more calls and provide better service.
  • September 26, 2006: Verizon Wireless offers direct connection to The Hotline through the #HOPE Initiative — dialing #HOPE from any Verizon Wireless phone instantly connects callers to The Hotline.
  • February 27, 2006: Senator Biden leads a press conference at The Hotline to mark its 10th anniversary. He meets with advocates to talk about the technological improvements designed to help advocates respond to callers more quickly.
  • February 2006: The Hotline reaches the milestone of answering over 1.5 million calls.
  • February 8, 2007: The Hotline and Liz Claiborne Inc. announce the launch of loveisrespect.org, the National Teen Dating Abuse Helpline (NDAH). Today, this is referred to as the National Dating Abuse Helpline (NDAH).
  • October 21, 2008: The Hotline takes its 2 millionth call.
  • April 28, 2009: Vice President Joe Biden makes a visit to the National Domestic Violence Hotline and loveisrespect for a press event and tour of the facilities. This is his second visit to the organizations in six years.
  • October 13, 2009: The partnership between Marshalls and The Hotline for the Shop ‘til It Stops campaign officially launches with two fundraising and awareness events in Los Angeles and New York.
  • November 22, 2010: The Hotline ranks in the ‘Top 10 Best Places to Work’ in a report conducted by the Austin American Statesman and Workplace Dynamics. The Hotline is the only social services nonprofit ranked in the top 10 winners.
  • January 27, 2011: The leader of the NFL, Commissioner Roger Goodell, joins The Hotline to help bring awareness to domestic violence and to celebrate the 15th Anniversary. He joins Dallas Cowboys superstar Jason Witten, baseball great Joe Torre and others to kick off the yearlong campaign.
  • February 8, 2011: The National Dating Abuse Helpline joins forces with Break the Cycle to expand upon loveisrespect.org. This partnership creates the ultimate comprehensive online resource to engage and empower teens through dating abuse awareness.
  • September 26, 2011: loveisrespect announces the nation’s first dating abuse texting service. Vice President Joe Biden premieres the service by sending the first text to National Dating Abuse Helpline peer advocate Whitney Laas.
  • February 21, 2012: The Hotline celebrates its 16th anniversary. At this point, The Hotline currently has about 85 staff members, both paid and volunteer. Of those employees, 12 have been at The Hotline for over 10 years.
  • January 29, 2013: At a special congressional briefing, The Hotline announces they are expecting to reach a milestone nearly one year earlier than predicted — answering 3 million calls since its inception in 1996. While this is not a cause for celebration, it highlights the vital role that The Hotline continues to play in assisting victims of domestic violence.
  • March 7, 2013: President Obama reauthorizes the Violence Against Women Act, with provisions that extend the protection of Native American women and members of the LGBTQ community.
  • March 8, 2013: The Hotline is the only center in the nation that has access to service providers and shelters across the U.S. Today, The Hotline continues to grow and explore new avenues of service.
announcement

National Domestic Violence Hotline Projects Three Million Calls One Year Earlier Than Expected

Washington, DC – The National Domestic Violence Hotline (NDVH) announced that it expects to reach a critical milestone nearly one year earlier than expected – answering three million calls since the hotline’s inception in 1996. Today’s announcement was made at a special congressional briefing to highlight the important role the NDVH plays in assisting all victims of domestic violence.

The NDVH is a nationwide organization staffed by highly trained advocates who give victims of abuse lifesaving tools and referrals to programs that can immediately help. Unlike hotlines serving only one state or geographic area, the NDVH provides access to the largest national network of resources and shelters and is available 24 hours a day, seven days a week in 170 languages. Last year, the hotline received 265,000 calls from victims, survivors, their families and friends, service providers and abusers.

“The positive news is that more people in crisis are accessing the hotline for help and utilizing the services and resources we provide,” said Katie Ray-Jones, President of the NDVH. “But it’s also a sad and sobering reminder that domestic violence continues to be a national health problem in our country.”

The congressional briefing brought together a panel of experts to discuss the issue of domestic violence — what it means and how best to tackle the growing need for services and technology to support victims of abuse. The panel included representatives from the NDVH, Casa de Esperanza and Verizon Wireless.

“Because one in four Latinas will experience domestic violence in their lifetime and Hispanics comprise over 20 percent of the callers to the hotline, we believe that greater access to information and resources like the NDVH for Latino communities is vital in our outreach and support of victims,” said Amy Sanchez, chief executive officer for external relations of Casa de Esperanza.

The NDVH provides help to members of all communities regardless of race, age, gender or sexual orientation. As a non-profit organization, the hotline relies on the generous support of individuals, private gifts from corporations and foundations as well as federal grants.

“Today’s announcement underscores the need for strong public/private partnerships and corporate resources to increase awareness of domestic violence and further prevention efforts,” said Elva Lima, executive director of public relations for Verizon Wireless. “We are honored to be a part of today’s panel and committed to our partnership with the NDVH.”

Exclusive to Verizon, HopeLine puts Verizon technology and the nation’s most reliable and largest wireless network to work in communities by turning no-longer-used wireless phones and accessories into support for victims and survivors of domestic violence and helps protect the environment by disposing of wireless phones and accessories in an environmentally sound way. Those seeking help can also dial #HOPE from their Verizon wireless phones to be connected directly to the NDVH.

Callers to the hotline may be experiencing physical abuse, sexual abuse, emotional/verbal abuse, addiction and abuse, financial abuse, reproductive coercion and many other complex circumstances and situations.

“Unlike other important milestones, like birthdays or anniversaries, responding to three million calls at the hotline is not a cause for celebration.” said Dyanne Purcell, chief executive officer of the NDVH.   “Our hope is that today’s announcement and discussion elevate the dialogue and heighten awareness about the issue of domestic violence.”

About The National Domestic Violence Hotline

Operating around the clock seven days a week, 24/7, confidential and free of cost, the National Domestic Violence Hotline (NDVH) provides crisis intervention, information and referral services to victims of domestic violence, their friends and families and even their abusers. Callers to the emergency hotline, 1-800-799-SAFE, can expect highly-trained experienced advocates to offer compassionate support, counseling and instruction for finding safety. Visitors to www.NDVH.org can find information about domestic violence, safety planning, local resources, and ways to support the organization. The NDVH has the largest nationwide network of programs and expert resources and regularly shares insight about domestic violence with government officials, law enforcement agencies, media and the general public. The NDVH is a non-profit organization established in 1996 as a component of the Violence Against Women Act (VAWA). It relies on the generous support of individuals, private gifts from corporations and foundations and federal grants. For more information, visit www.NDVH.org or call 512.794.1133.

announcement

Our Three Millionth Call Will Come One Year Earlier Than Expected

Today The Hotline is announcing that we expect to reach a critical milestone nearly one year earlier than expected — answering three million calls since The Hotline’s inception in 1996. Today’s announcement was made at a special congressional briefing to highlight the important role The Hotline plays in assisting victims of domestic violence.

“The positive news is that more people in crisis are accessing The Hotline for help and utilizing the services and resources we provide,” said Katie Ray-Jones, president of The Hotline. “But it’s also a sad and sobering reminder that domestic violence continues to be a national health problem in our country.”

The congressional briefing brought together a panel of experts to discuss the issue of domestic violence — what it means and how best to tackle the growing need for services and technology to support victims of abuse. The panel included representatives from the The Hotline, Casa de Esperanza and Verizon Wireless.

“Because one in four Latinas will experience domestic violence in their lifetime and Hispanics comprise over 20 percent of the callers to The Hotline, we believe that greater access to information and resources like The Hotline for Latino communities is vital in our outreach and support of victims,” said Amy Sanchez, chief executive officer for external relations of Casa de Esperanza.

The Hotline provides help to members of all communities regardless of race, age, gender or sexual orientation. As a non-profit organization, we rely on the generous support of individuals, private gifts from corporations and foundations as well as federal grants.

“Today’s announcement underscores the need for strong public/private partnerships and corporate resources to increase awareness of domestic violence and further prevention efforts,” said Elva Lima, executive director of public relations for Verizon Wireless. “We are honored to be a part of today’s panel and committed to our partnership with the The Hotline.”

Exclusive to Verizon, HopeLine puts Verizon technology and the nation’s most reliable and largest wireless network to work in communities by turning no-longer-used wireless phones and accessories into support for victims and survivors of domestic violence and helps protect the environment by disposing of wireless phones and accessories in an environmentally sound way. Those seeking help can also dial #HOPE from their Verizon wireless phones to be connected directly to The Hotline.

Callers to The Hotline may be experiencing physical abuse, sexual abuse, emotional/verbal abuse, addiction and abuse, financial abuse, reproductive coercion and many other complex circumstances and situations.

“Unlike other important milestones, like birthdays or anniversaries, responding to three million calls at the hotline is not a cause for celebration,” said Dyanne Purcell, chief executive officer of The Hotline. “Our hope is that today’s announcement and discussion will heighten the dialogue and awareness about the issue of domestic violence.”

National Domestic Violence Hotline Awareness

Thank You, From The Hotline

Happy Thanksgiving! We at The Hotline want to take this moment to give thanks.

We are thankful for each of the more than 200,000 people who found the courage to call us and get help, support or information. We speak with victims, survivors, friends and family members and many other people who have been affected by domestic violence. A big thank you to the loved ones who sought help for someone they know, and to victims and survivors for trusting us to help them in their most personal moments. We consider it a privilege.

We are thankful for our corporate partners who are committed to making a difference. A very heartfelt thanks to our friends at Verizon, AVON Foundation for Women, TJX, Harold Simmons Foundation and Limited Brands Foundation. Without their support, we wouldn’t be able to do the work we do.

We are thankful for every single one of our supporters. Each person who donates to The Hotline, encourages someone to call 1-800-799-SAFE or who shares information about domestic violence is helping us to make a difference. Big or small, our donors and supporters empower us and we are so grateful for their encouragement.

We are very thankful for our brave advocates who answer calls. These hardworking, dedicated people are passionate about helping anyone who calls. They work tirelessly, 24/7/365. They are here on weekends, holidays and late at night. They listen to and support callers and provide them with vital information. Our advocates are the heart of our organization.

Finally, we are thankful for you. Whatever your reason for visiting this site, we are grateful that you are here. By learning about healthy relationships, you have the opportunity to make a difference in your life or in someone else’s.

Our advocates are available to talk every day, even Thanksgiving, so please do not hesitate to call 1-800-799-SAFE (7233) or TTY 1-800-787-3224 if you are in need of support.

Have a wonderful holiday!

Domestic Violence Awareness Month

DVAM Challenge 11: The Journey of Hope

In honor of DVAM, we have teamed up with Verizon for the Journey of Hope. The Journey of Hope is a cross-country bus tour which will help raise awareness of domestic violence and provide resources to those affected by it.

“We are honored to be a part of Verizon’s campaign to help end domestic violence and pleased to partner with a corporation that inspires their employees and community members to get involved in this important social issue,” said our own Katie Ray-Jones, president of The Hotline and The National Dating Abuse Helpline, who will be travelling with the bus for several stops. “Verizon is a key supporter in our mission to prevent this silent epidemic, and we look forward to seeing the communities’ response to our efforts.”

The Journey of Hope kicked off its trip on Oct. 3 in Basking Ridge, N.J. at Verizon’s headquarters with a Walk for Hope event. More than 500 employees joined together to support domestic violence victims and survivors (Verizon pledged to donate $100 to The Hotline for every staff member that attended) and teen recording artist Jasmine Villegas was on hand to offer entertainment to participants.

Throughout the tour, members of the travelling group, including Katie, will speak with people affected by domestic violence and those working to end domestic violence in our communities. Everyone is invited to visit the bus, which will stop in six cities, to share their stories of support, survival, hope and perseverance.

People who visit the bus will also have the opportunity to donate used cell phones to Verizon’s HopeLine project (which we highlighted in DVAM challenge 10). Phones collected through the HopeLine recycling drives are either refurbished and sold or recycled, and the proceeds are donated to organizations that work against domestic violence in the form of cash grants and prepaid Verizon Wireless phones for survivors.

Since the launch of HopeLine in 2001, Verizon has awarded more than $14.2 million in cash grants to domestic violence agencies around the country, and nearly 123,000 phones have been handed out to those affected by domestic violence.

At The Hotline, we want to thank Verizon for their longstanding commitment to making a positive difference in the lives of those affected by domestic violence.

DVAM Challenge 11:

Raise awareness and show your support for those affected by domestic violence by wearing a purple piece of clothing. When people ask you about your outfit, tell them about domestic violence and DVAM. And don’t forget to send us a picture of your purple clothes — email us at submissions@ndah.org.

Domestic Violence Awareness Month

DVAM Challenge 10: Take a Stand

Our DVAM Challenge is just part of a nationwide effort to unite efforts in ending domestic violence. This week’s theme is “Take a Stand!” To inspire you to make a commitment to ending violence, here are some ideas from organizations, companies and communities participating in DVAM.

Purple Light Night
The Covington Domestic Violence Task Force in Washington encourages residents in their county to exchange the white light bulbs on their front porches for purple bulbs during the month of October. This campaign, called Purple Light Nights, aims to have all residents shine purple light to show that domestic violence has no place in their community. This campaign started locally but soon spread to a global campaign in 23 states, Canada, and Guam. Purple light bulbs are available at most home stores and cost only around $5, so participating in a Purple Light Night is an impactful but inexpensive way to raise awareness of domestic violence.

Flowers on the Lake
Calcasieu Women’s Shelter in Lake Charles, La. hosts an event every October to honor those who have lost their lives to domestic violence. Attendees place flowers into the lake in memory of their loved ones, sing songs and read meaningful poems. Getting together with people you know to memorialize victims of domestic violence is a beautiful way to honor DVAM.

Donate Your Used Cell Phone
Verizon Wireless has shown a longtime commitment to ending domestic violence. In tomorrow’s post, we’ll be highlighting their special bus tour, Journey of Hope. One program you could get involved with is HopeLine by Verizon. This program takes donated cell phones, refurbishes them and then gives them to domestic violence survivors to help them rebuild their lives. Wireless phones can serve as a vital link to emergency and support services and as a reliable connection to employers, family and friends. Phones from all carriers are accepted by HopeLine, so visit the Verizon website to find out how to donate your old device when you decide to upgrade.

Share Information with your Community
Several Texas high schools have partnered with their local sheriff’s department to spread awareness during DVAM. During games, football teams will wear purple stickers on their helmets to support healthy relationships. Games will also feature announcements about domestic violence and information will be passed out to spectators during the game. You too can make a difference by wearing purple. Pin a small ribbon to your shirt and when people ask what it’s for tell them about domestic violence and DVAM.

Decorate Your Home with Purple
Liberty House, a domestic violence program in Georgia, encourages their townspeople to decorate their businesses, doors and mailboxes with purple ribbons to raise awareness. Decorate your house with purple and encourage your neighbors to do the same by sharing domestic violence information with them.

DVAM Challenge 10: for today’s challenge, introduce a purple item to your home or office. We encourage you to pick up a purple lightbulb, tie a purple ribbon to your door or print a purple sign for your space. Please share with us how you are incorporating purple to your space. When someone asks you about the item, be sure to inform them that it is Domestic Violence Awareness Month. If you’d like, you can email a picture to us at submissions@ndah.org.

(Preview for tomorrow’s challenge: wear purple! Plan your outfit accordingly)

National Domestic Violence Hotline Awareness

Citi Employees’ Recycled Phones Help Domestic Violence Victims

We are incredibly grateful for the support we’ve received from Citi and Verizon Wireless. We wanted to share this article written by Irene Blake, Coordinator of Citi’s US “Wireless Drop-Off” to share their impressive support of The Hotline. The picture shows The Hotline Advocates giving thanks.

Citi holds a drive each year to gather and donate wireless devices our employees no longer need. The drive is an important component of our Sustainable Technology program, and combines Citi’s commitment to responsible asset management through recycling with our passion for active involvement in the communities where we work and live.

In 2011, our US employees collected more than 2,500 no-longer-used wireless devices. We wanted not only to keep them out of landfills, but also to give them new life while helping those in need. We worked with HopeLine® from Verizon  to have our “data-scrubbed” devices recycled and disposed of under a zero-landfill policy.

Even more importantly, Citi and Verizon Wireless are turning these donations into support for domestic violence victims. Our donated devices are being put to work in the community through a $10,000 grant awarded to the National Domestic Violence Hotline (NDVH). This grant will aid NDVH in its mission to provide support to domestic violence victims through advocacy, safety planning, resources and most importantly hope.

Now in its sixth year, Citi’s “Wireless Drop-Off” is one of the ways we are working to promote environmental and social sustainability. To date, we have recycled more than 15,000 mobile devices through this program and donated $76,000 to non-profit agencies that work to combat domestic violence.

For more information on HopeLine from Verizon, visit www.verizonwireless.com/hopeline. Learn more about Citi’s environmental and social responsibility efforts here.

National Domestic Violence Hotline Awareness

Verizon Wireless HopeLine Program Provides Support for Victims

verizon wirelessVerizon’s Nokia Shade cell phone has become available online. This is the first phone to have #HOPE pre-programmed in the contact list. Customers who dial #HOPE from the Nokia Shade or from any Verizon Wireless phone are automatically connected to the National Domestic Violence Hotline (The Hotline).

Verizon Wireless has been a long time champion for Domestic Violence prevention. They run a HopeLine program year round which collects no-longer used wireless phones, batteries, and accessories and provides them to victims of domestic violence. According to The Hotline CEO Sheryl Cates, Verizon’s efforts have been a great success.

“Over the past year, the Hotline received more than 1,000 calls through #HOPE, so it’s clear that many victims are relying on wireless technology and #HOPE from Verizon Wireless as a vital safety link for them and their families,” said Sheryl Cates, CEO of the National Domestic Violence Hotline. “We are happy to see Verizon Wireless and Nokia take the next step and pre-program #HOPE into the Nokia Shade device. This quick and easy access to the Hotline and our advocates will make it even easier for victims to find the resources they need for safety and independence.”

Please click here for more information about Verizon’s efforts.

announcement

Verizon Wireless Offers Direct Connection To National Domestic Violence Hotline Through The #Hope Initiative

BASKING RIDGE, N.J. – In times of danger, domestic violence victims need access to resources that will provide assistance, and are easily accessible and secure.  Verizon Wireless encourages any victim or anyone looking for information on the issue to dial #HOPE from any Verizon Wireless phone.  Callers will be instantly connected to the National Domestic Violence Hotline for professional and confidential help. The call is toll and airtime free.

“We see about 1,500 calls to #HOPE each year, driving home the importance of wireless phones for domestic violence victims who use wireless technology to connect to the help they need,” said Denny Strigl, president and CEO of Verizon Wireless. “For the past 10 years, the National Domestic Violence Hotline has served as a safe haven for people touched by domestic violence, and Verizon Wireless is proud to provide our customers with this resource to get help and information.”

#HOPE is a service available across Verizon Wireless’ nationwide wireless network through the company’s HopeLine® phone recycling program. Customers simply dial the keys (#4673) plus the send key to be directly connected to the National Domestic Violence Hotline where they can receive the help they need through empowerment-based crisis intervention, information and resources. Since 1996, the Hotline has answered 1.5 million calls and responds to 17,000 calls on average each month.  More than a simple toll free number, the Hotline is available 24 hours a day, 365 days a year and can provide its services in more than 140 languages at 1-800-799-SAFE or on the web at www.ndvh.org.

“Since its inception, the Hotline has become the vital link to safety for victims of domestic violence and their families, with call volume increasing over 200 percent over the past ten years,” said Sheryl Cates, chief executive officer of the National Domestic Violence Hotline.  “#HOPE from Verizon Wireless brings increased access to the Hotline and a valuable sense of security to those in need by enabling them to quickly and easily use their wireless phones to connect to resources for safety and independence.”

#HOPE is one initiative in Verizon Wireless’ long-standing commitment to domestic violence prevention through the company’s HopeLine program.  HopeLine collects wireless phones and accessories from any wireless service provider, and then refurbishes the phones or recycles them in an environmentally sound way. Proceeds from the HopeLine program benefit victims of domestic violence and non-profit advocacy agencies, providing essential communication tools of wireless phones and wireless services, and financial grants.

For more information about Verizon Wireless’s HopeLine program, visit www.verizonwireless.com/hopeline.
# # #

About Verizon Wireless
Verizon Wireless owns and operates the nation’s most reliable wireless network, serving 54.8 million voice and data customers. Headquartered in Basking Ridge, N.J., Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com.  To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

MEDIA CONTACT:
Debra Lewis
Verizon Wireless
908.559.7512
Debra.Lewis@VerizonWireless.com