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National Domestic Violence Hotline Awareness

The Hotline Welcomes New Operations Director, Norma Mazzei

Norma Vicenta Mazzei has joined The Hotline team as Operations Director. Ms. Mazzei has worked in the field of domestic violence andsocial services for more than 16 years. Mazzei has been part of several exciting and dynamic organizations that have focused on bettering communities during this time. Mazzei is a passionate and active advocate for families affected by abuse and families that are at-risk and embraces this role with deep commitment.

During her tenure in these organizations, she has had the opportunity to be the director of several dynamic domestic violence programs and appreciates the responsibility of leading programs as well as the staff.

Her expertise includes management of several successful domestic violence shelters, transitional housing programs, domestic violence hotlines and counseling programs and working with domestic violence in the military. She also has extensive experience in contract monitoring, compliance, development of policies and procedures, oversight and management of databases, as well as program research and evaluation.

Mazzei was also the first program director for the highly successful Domestic Violence Response Team that began in 1997 in Chula Vista, California, which currently responds to over 1400 calls a year.  She also has extensive experience working with at-risk youth in homeless shelters and groups homes as well as providing case management to youth and families. Mazzei is bilingual and bi-cultural in English and Spanish and holds a Bachelor of Arts in Sociology from the University of California, San Diego.