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happy-new-year

Happy New Year From The Hotline!

It’s been an amazing year of milestones for the hotline, and we couldn’t have done it without the kindness and generosity from all of you. We are so grateful to our supporters who helped us create healthier families and communities 24 hours a day, 365 days a year. The hotline saw growth and change in 2013:

  • This summer we answered our 3 millionth call, a somber milestone that allowed us to reflect on the people we’ve been able to help and the work that still needs to be done.

    happy-new-year

  • In October we revamped our website… and launched online chat services! Victims, friends and family now have a new way to interact with an advocate and get help safely, quickly and anonymously from any device with internet access.

  • In October we asked, “How do you see DV?” and the responses were more than could’ve imagined. We featured blog posts by everyone from Denver Broncos’ Chris Harris, Jr., to Jasmine Villegas.

  • Our loveisrespect advocates have seen a record number of young people reaching out for help via text (“loveis” to 22522) and chat.

  • Vice President Joe Biden stopped by our Austin, TX headquarters during Domestic Violence Awareness Month. Check out this great recap of his visit.

  • We launched the 24/7/365 Society. A pledge of $1,000 a year for three years secures a place as a founding member of the society, recognizing your constant support of victims of domestic violence.

  • We participated in Giving Tuesday for the first time ever. On December 3rd our advocates and staff joined together to build a Gingerbread Hotline. With each donation we added a fun item to the hotline, representing how each gift builds and strengthens our ability to help more survivors, families and friends.

  • In December, the Avon Foundation for Women offered to match any gifts we received, up to $200,000. This was a great opportunity, because each gift did twice the good.

It’s been a great year of change, and we’re looking forward to what the coming year will bring. From all of us here at the hotline, we’re so appreciative to have a strong community of supporters and friends working to build a world of healthier relationships. Thank you for helping us serve 24/7/365.

Remember that we’re always just a phone call or chat away. 1-800-799-SAFE (7233). Wishing you a safe, happy and healthy new year.

 

online-chat

Live Chat Services Have Arrived

online-chatOn February 1996 the Hotline took its very first call.

Today, backed by more than 17 years of dedicated work, we’re proud to announce the expansion of our national Hotline services to include live online chat.

Now, in addition to calling 1-800-799-SAFE (7233) you also have the option of chatting with an advocate right here on our new, revamped website. You’ll receive the same one-on-one, real-time, confidential information from a trained advocate as you do if you call by phone.

This service is made possible by a $250,000 donation from Verizon, through its HopeLine program. Verizon has also given the hotline an opportunity to receive an additional $250,000 in matching funds through a national wireless phone drive. Learn how you can help.

What’s so great about chat?

  • If you don’t feel comfortable talking with an advocate on the phone, now you have another option for getting direct help.
  • If it’s not safe for you to call, chatting might be a better option for you.
  • It allows us to bridge devices. We know that people are accessing the Internet through their phones more and more, so now our site (and chat) can be reached via your mobile phone.

What else do you need to know?

  • You don’t need to download anything to use it — just click the chat icon.
  • This is not a public chat room — it’s a one-on-one chat session with an advocate.
  • It’s still completely confidential and anonymous.

Who Can Chat? About What?

Anyone seeking help or questioning something going on in their relationship can chat. You can ask for advice for yourself or for a friend in need. Every day we speak with victims, survivors, friends, family, coworkers, those who identify as abusive and others.

The support and assistance you’ll receive via chat is the same as what you’ll receive via telephone. Check out “What Can The Hotline Help You With?” to learn more.

If you have any questions or concerns about the service, leave a comment below. As always, your safety is most important to us and it could be helpful to remember to click out of the site when you’re done chatting and clear your online history.

Watch this video to see how to chat: 

Verizoncheckpresenting

Verizon Donates $250,000 to Launch Online Chat Service

VerizoncheckpresentingAnyone looking for information or help will now be able to chat live online with hotline advocates thanks to a $250,000 donation from Verizon, through its HopeLine program. Verizon has also given the hotline an opportunity to receive an additional $250,000 in matching funds through a national wireless phone drive.

HopeLine from Verizon collects no-longer-used cell phones and accessories in any condition from any service provider and turns them into support for domestic violence prevention organizations and local shelters in the form of cash grants, and wireless phones with text and voice service.

“Verizon leverages its technology and resources to help solve critical social issues,” said Torod Neptune, chief communications officer for Verizon Wireless.  “Partnering with the hotline to launch this online service will now provide victims with yet another way to get the help they need when they need it in the way they want it.”

Verizon has been a longtime supporter of the hotline. We are grateful for their generous gift that will extend our reach to help more victims in more ways.

To celebrate the launch of chat service and the very special visit of Vice President Joe Biden, many important Verizon team members joined us in Austin last week, including Senior Vice President of Human Resources, Alan Gardner; Executive Director of Public Affairs, Elva Lima; Vice President of External Affairs, David Russell and Vice President of Governmental Affairs, Richard Lawson. Below is a compilation of their time with us.

Consider hosting a phone drive in your community to raise phones to support the HopeLine project. Learn how.