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choose to change

The Hotline Calls You May Not Expect

As you may imagine, our 24/7 Hotline receives all types of calls from all over the country. The largest group of callers is people experiencing abuse of some sort, questioning unhealthy aspects of their relationship and seeking help and services. Our second largest group of callers is friends and family concerned about loved ones.

What you may not know is that we also frequently speak with people who identify as abusive, or who are concerned about behaviors that may be unhealthy.

We treat all callers with dignity and respect, and talk to these people because we support accountability. Every call from someone who is becoming more aware of their unhealthy behavior is an opportunity to plant a seed for change.

No matter what the situation, our Hotline advocates are supportive and remain empathetic.

What will an advocate recommend?

Depending on what you’re calling about, our advocates will talk to you about different courses of action. If throughout the call you and the advocate are beginning to identify unhealthy behaviors in your relationship, they’ll discuss these red flags with you and then brainstorm healthy alternatives for the behavior.

EX: “You can’t change your feelings of jealousy all the time, but you can change how you are confronting your partner about these feelings.”

They’ll talk about strategies for calming down and deescalating if you feel yourself getting angry, and discuss how your actions can negatively affect yourself and those around you.

Callers may want to know about Battering Intervention and Prevention Programs — but not all callers asking about BIPPS are the same. While some are looking for a referral because the court has ordered them to, others are seeking out this information on their own accord. In 2010, Hotline advocates made between 950-1,000 referrals to these programs.

Can you really call without being judged?

Yes. If you’re looking for someone to lend a confidential, impartial ear, our advocates at The Hotline are a great option. They’ll listen, withhold judgment and help you begin to address what’s going on in your relationship.

If you’re questioning your own behavior at all, or if someone else has brought it to your attention, acknowledging it is a step in the right direction. Give us a call today at 1-800-799-SAFE to start the conversation.

can abusers change

Is Change Possible In An Abuser?

People change.

That small, two-word sentence is actually a huge, significant statement that carries a lot of weight. We grow up learning about change — the inevitability of it, the uncertainty it can bring. We change — our opinions, personalities, careers, friends and much more.

Some changes feel like they happen overnight. Others are more conscious, and they have to be, like overcoming an addiction or correcting a personality flaw that’s harmful to ourselves or others.

If you’re the one wanting a loved one to change, it can feel impossible — but we hold onto the hope that they will change, because we desperately want them to, because we remember how they were different in the past (and if they changed for the worse, can’t they change for the better?)

Can an abusive partner really change?

While people do have the capacity to change, they need to deeply want to and be committed to all aspects of change in order to begin to do so — and even then, it’s a lot easier said than done.

In discussing why abusers abuse , it’s clear that a lot of the causal factors behind these behaviors are learned attitudes and feelings of entitlement and privilege — which can be extremely difficult to truly change. Because of this, there’s a very low percentage of abusers who truly do change their ways.

One part of changing may involve an abusive partner willingly attending a certified batterer intervention program that focuses on behavior, reflection and accountability. At the Hotline we don’t recommend couples counseling, anger management, substance abuse programs or mental health treatments for abusers to learn about and deal with their abusive patterns (although oftentimes these can helpfully supplement a batterer intervention program).

How can abusers change?

According to author Lundy Bancroft, the following are some changes in your partner that could indicate they’re making progress in their recovery:

  • Admitting fully to what they have done
  • Stopping excuses and blaming
  • Making amends
  • Accepting responsibility and recognizing that abuse is a choice
  • Identifying patterns of controlling behavior they use
  • Identifying the attitudes that drive their abuse
  • Accepting that overcoming abusiveness is a decades-long processnot declaring themselves “cured”
  • Not demanding credit for improvements they’ve made
  • Not treating improvements as vouchers to be spent on occasional acts of abuse (ex. “I haven’t done anything like this in a long time, so it’s not a big deal)
  • Developing respectful, kind, supportive behaviors
  • Carrying their weight and sharing power
  • Changing how they respond to their partner’s (or former partner’s) anger and grievances
  • Changing how they act in heated conflicts
  • Accepting the consequences of their actions (including not feeling sorry for themselves about the consequences, and not blaming their partner or children for them)

Learn more about Lundy Bancroft here and check out some of his helpful books, including “Why Does He Do That? Inside The Minds of Angry and Controlling Men.”


As Bancroft notes, truly overcoming abusiveness can be an ongoing, often lifelong process.

No one deserves abuse, and it’s never too late to seek help. While we hope abusive partners will change, it’s not always realistic to expect that they can and will. Focus on changes you can control to improve your own life, because you deserved to feel loved, happy and safe.

In the words of artist Andy Warhol, “When people are ready to, they change. They never do it before then… You can’t make them change if they don’t want to.”

National Domestic Violence Hotline Blog

Expecting Magic From Abuser Programs

The following blog entry was written by Lundy Bancroft. It has been reprinted with permission from his blog. Lundy Bancroft is an author, workshop leader, and activist on trauma, abuse, and healing. He offers dramatically new ways to understand the behavior of abusers and strategies for holding them accountable. He also brings fresh insight into the emotional injuries that trauma and abuse cause, their lasting effects, and how best to get ourselves free. He believes that all people have the right to live free from abuse and oppression. For more information about his work please click here to visit his website.

One of the questions I most commonly get asked at speaking events is, “Do programs for abusive men work?” My answer is that, when they are run well, they work as well as we can expect them to in the time they are given. A typical length for a batterer program is 52 hours — that is to say, 26 weeks for two hours a week. Sometimes the meetings are only an hour and a half, so the total time is even less. In other words, we are talking about undoing twenty or thirty or forty years of destructive socialization that has made an abusive man who he is, all in six months! The expectation is far-fetched.

I encourage people to make the comparison to substance abuse programs. If a man (or a woman, for that matter) who had been drinking or drugging heavily for five or ten or fifteen years claimed to have licked the addiction through once a week counseling for a grand total of six months, most substance abuse experts would laugh the person out of the room. In the world of recovery from addiction, the common outlook is that if you go to three or four meetings per week for a period of a year, and work hard in the program for that year, you have probably finally gotten a good start on dealing with your issues; if you stick with it for a few more years, you might succeed in really turning your life around.

Why would we expect it to be easier for a man to overcome a problem with violence and psychological viciousness toward women than to deal with a drinking problem? Abusiveness is just as deep a problem as addiction, and every bit as destructive — in fact, often more so.

If society decides that it’s time to send abusers the message that we take their crimes against women seriously, and that we refuse to live in a society that is shaped by domestic terrorists, we will start sending abusers to programs that they have to attend at least three times a week for two to three years. This will bring us in line with the kind of effort, and the length of time, that it takes to make personal changes from deep, destructive, dangerous problems. Until then, we’re continuing the pattern of slapping abusers on the wrist and sending them the message that change is optional. And if it’s optional, very few abusers are going to choose to do the work, and make the sacrifices, involved in learning to respect women’s rights.