Who is The National Domestic Violence Hotline?
The National Domestic Violence Hotline (NDVH) is the organization which provides all advocacy services on www.thehotline.org, www.ndvh.org, and through 24-hour telephone services at 1-800-799-7233.
NDVH Provides Digital Services
NDVH gives users options for non-digital services when necessary and practical. Such choices include opting not to engage in digital services and opting not to provide identifiable information during interactions with advocates. Users concerned for their physical safety and well-being are encouraged to contact NDVH at 1-800-799-7233.
Confidential and Anonymous Chat
Our live chat services are provided by LivePerson as a service (SaaS) provider. Chat users are asked to enter their name and other personal information to facilitate service with an operator. IP addresses are also required to facilitate a connection. Information collected from a user on a voluntary basis can include:
- Organization name
- How user-heard about the service
The National Domestic Violence Hotline collects limited demographic and geo-locational information in order to provide services. The National Domestic Violence Hotline defines anonymous communication as a onetime individual contact where digital services are provided between a chatter and advocate in which no information is collected that can connect the user to the individual service interaction.
Dialogue transcripts of chats are purged regularly. Any information that is temporarily maintained is core to our evaluation of services provided to persons contacting the National Domestic Violence Hotline. Identifying information is in no way cross-verified. A chat user’s information, including any personally identifiable information, will only be shared with persons implicitly linked to NDVH operations. We do not sell, trade or rent personal information that chat users provide. All advocates, including volunteers, are required to sign a client confidentiality policy.
After any chat or email session, persons contacting NDVH may be asked to fill out an exit survey in order to provide valuable feedback about our service. Providing information in an exit survey is completely voluntary. Surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).
Software as a Service and Application Service Providers (3rd party)
NDVH will undertake an annual review of any third party privacy policies affecting NDVH services. NDVH is not responsible for changes or updates made in the interim.
We may access and/or disclose personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or (b) comply with legal process served on us.
Technical Information We Collect
Our web servers automatically collect non-personal information such as the domain name of the Internet access provider, the Internet protocol address used to connect the computer to the Internet, the average time spent on our website, pages viewed, information searched for, access times and other relevant statistics.
Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which NDVH has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may differ from ours.
When you make a donation on the NDVH website by clicking the Get Involved: Donate link on our homepage, we must share some of your personally identifiable information with third parties in order to process the transaction. For example, we must share your credit card number with our credit card processor BBMS (Blackbaud Merchant Services) who utilizes the Raiser’s Edge software in order to process your payment. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. We do not share any of your personally identifiable information with unrelated third parties for their own marketing purposes without your consent.
Notification of Policy Changes
Contacting the Website
National Domestic Violence Hotline
P.O. Box 161810, Austin, TX 78716