|Title||Manager of Hotline Services|
General Position Purpose Statement
The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.
We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.
The Manager of Hotline Services (MHS) is a member of the National Domestic Violence Hotline (NDVH) Program Team.
Under the supervision of the Assistant Director, the MHS provides leadership, direction and support to a team of Hotline Advocates and is responsible for the supervision of the day to day operations and the delivery of quality of services on the Hotline.
Due to NDVH’s 24/7, 365 days per year operation, the MHS position may exceed 40 hours per week and require adjustments in work hours and may include nights, weekends, and holidays.
This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.
We are currently hiring for the following shift:
1) Saturday – Wednesday, 12:00 PM – 8:30 PM
Job Requirements and Responsibilities
Other Requirements/Working Conditions
The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of NDVH. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.
TO APPLY: Click on DOWNLOAD APPLICATION. Complete the application in its entirety. Email the completed application along with a copy of your resume to email@example.com or fax to 512.306.9887. Both a completed application and resume are required to apply for this position.
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