For nearly 20 years, the National Domestic Violence Hotline has been headquartered in Austin, TX. We took our first call in 1996 and since then have received more than 3.5 million contacts. In 2013, we debuted our live chat services via thehotline.org, a crucial lifeline that gave victims and survivors another way to reach out if they couldn’t or didn’t want to speak by phone.
Now, in 2015, we are proud to announce that The Hotline is expanding to include an additional office in Washington, DC. On July 15, friends and partners from the U.S. Department of Health and Human Services, the National Football League (NFL) and within the DV field gathered with Hotline staff to celebrate the grand opening of our new digital services office.
More and more domestic violence victims and survivors rely on technology like computers, smartphones and tablets to search for help and information on domestic violence and dating abuse. By expanding our operations, The Hotline is better equipped to meet victims where they are by providing much needed services through online chat and text messaging. We are sharing the new space with the National Resource Center on Domestic Violence, one of the original resource centers created by the Family Violence Prevention Services Act (FVPSA). Through projects like VAWnet and the DV Evidence Project, the NRCDV has been instrumental in collecting information critical to domestic violence service providers and making it easily accessible online.
This is an exciting time for The Hotline and all of our partners and supporters. Although small, the DC office represents the start of a big idea – digital service centers across the country, which will allow us to extend our capacity to serve victims and survivors during peak times in each time zone. It’s another step toward our goal of answering every call, chat and text for help.
We want to thank the U.S. Department of Health and Human Services, the U.S. Department of Justice, Office for Victims of Crime, and our partners at the NFL and Mary Kay Inc. for their support.
If you would like to show your support for victims and survivors of domestic violence, please consider making a gift to The Hotline