Title FT Bilingual Hotline Advocate
Salary 15.87 Hourly, plus Shift & Language Differential
Location Austin, TX
Job Information

Job description:

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

 

Responsibilities:

  • Provide crisis intervention, safety planning, education, advocacy and referrals to caller’s as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and caller’s situations into caller application and documents referrals given to callers;
  • Refers unresolved problems between service providers and the NDVH callers to Manager of Hotline Services.
  • Assist program administration in keeping the database system updated by reporting all changes to be made in service provider information.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
  • Accepts calls from victims and/or the general public.  Provides referrals to local services; provides information/education about domestic violence.
  • Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
  • Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
  • Participates in monthly in-services, team meetings and supervision with management.
  • Adheres to the NDVH’s Crisis Intervention Model and Guiding Principles

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

We are currently hiring for the following shifts:

 

  • Thursday – Monday, 7:45 PM – 4:15 AM
  • Saturday – Wednesday, 3:45 PM – 12:15 AM

Training Requirements:

-All new hires must be available to attend a 2-week training program.

Qualifications:

  • A High School Diploma or equivalent is required; college degree in social work or related field preferred.  Professional and/or personal experience may substitute for educational requirements.
  • One-year experience in direct services to victims of domestic violence or similar human services program.  Volunteer experience counts as work experience.
  • Six months experience providing crisis intervention.
  • A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to manage time and complete multiple activities within a time frame.
  • Demonstrated ability to manage high stress situations.
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the United States

 

Other Requirements/Working Conditions: 

  • Ability to read, write and converse in English; Spanish required.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.

 

 

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to knjathi@ndvh.org  or fax to 512.306.9887. Both a completed application and resume are required to apply for this position.

- YOU MUST INDICATE THE SHIFT IN WHICH YOU ARE INTERESTED- 

Download Application


Title Grant Writer
Salary Salary Commensurate with Experience
Location Austin, TX
Job Information

The National Domestic Violence Hotline is currently hiring for a Grant Writer.

The Grant Writer reports to the Chief Development Officer.  The Grant Writer will identify prospective grant opportunities, conduct prospect research, lead the grant writing process, create a collaborative philanthropic organizational environment as it relates to grant funding, and ensure timely and meaningful reporting for grant funders.  Grant Writer will also assemble and submit grant requests, establish and maintain personal contact and relationships with foundation contacts, conduct prospect research, and maintain a calendar of submissions and other deadlines.

 

Essential Duties/Responsibilities

 

  • Successful grant writing for private foundations, some corporate foundation, and government
  • Prospect identification and research of private foundation, some corporate foundation, and government sources of support
  • Grant management including working with all departments to gather information, create narrative, and ensure approval of leadership for grant deliverables
  • Work with finance team and department leadership to create grant related budgets
  • Reporting to funders through required templates and reporting to development and leadership teams of organization on progress and success
  • Work with finance to gather information necessary to report corporate/foundation funders on current grant programs
  • Make appointments for Chief Development Officer and Major Gifts Officer with foundation officers and other prospects, arrange for onsite tours for supporters (foundation officers, foundations trustees)
  • Develop and write proposals to foundations and other grant-making organizations
  • Assemble and submit grant requests, including letters, proposals, budgets and presentations
  • Establish and maintain personal contact and relationship with foundation contacts and program officers
  • Ensure prompt acknowledgement of foundation gifts
  • Maintain calendar to ensure timely submission of letters of inquiry, proposal deadlines, and reports
  • Conduct proper research
  • Prioritize projects to keep multiple projects moving in a timely manner, meet deadlines and manage supplemental material required for proposals.
  • Provide writing support for major donor and individual contribution letters and acknowledgements.
  • Circulate grant guidelines and government RFP’s with all other relevant departments
  • Exercise initiative collecting and finalizing program information for grant proposals
  • Meet with department director and teams to gather information needed for grant proposals
  • Organize data for and write content for grant request to private foundations and government grants for projects and operating funds as assigned
  • Ensure that required proposal sections are complete, as in project budget development and evaluation procedures
  • Follow up on outstanding proposals to ensure complete materials were received on time.  Provide timely updates to foundations and additional information as needed
  • Work with the Database Administrator to develop and maintain an up-to-date master database for tracking proposal due dates and report due dates for government and foundation funding sources
  • Communicate upcoming deadlines to all relevant staff, including program directors of various departments
  • Provide weekly reports to Chief Development Officer on status of proposals in development and proposals outstanding
  • Maintain electronic and hard copy files for government and foundation grants
  • Maintain status of income and projected income from all grant proposals
  • Implement donor acknowledgement and recognition procedures for granting institutions
  • Gather information for and write interim and final grant reports to foundations

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

Job Requirements and Responsibilities

 

  • Minimum of Bachelor’s degree in Business or other related field or any combination of related     education and experience with a documented record of the ability to perform duties and responsibilities of the position. (Equivalency formula: two years of experience is equal to one year of education.)
  • Strong written and communication skills; ability to write  clear, structured, articulate, and persuasive proposals.
  • Strong editing skills
  • Attention to detail.
  • Ability to meet deadlines.
  • Knowledge of fundraising information resources
  • Experience with proposal writing an institutional donors
  • Knowledge of basic fundraising techniques and strategies
  • Knowledge and familiarity with research techniques for fundraising prospect research
  • Strong contributor in team environments
  • The successful candidate will be able to craft funding proposals in a clear and compelling manner
  • Excellent writing, analytical, and research skills essential.
  • Candidates must be self-motivated, detail oriented, and highly organized, and have experience using online databases and other sources to locate biographical, financial, and philanthropic information
  • A high level of computer literacy required, including familiarity with Raiser’s Edge
  • Candidates must possess an ability to work well under pressure and the ability to seek and synthesize information and communicate in a compelling and succinct form.
  • Must have a solid understanding of budgets as they relate to proposals and grants.

 

Other Requirements/Working Conditions

 

  • Ability to read, write and converse in English.
  • Must have the emotional and physical stamina to tolerate prolonged sitting.

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the CEO and the mission and philosophy of the NDVH.  This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

 

TO APPLY: Click on DOWNLOAD APPLICATION and complete the application in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org. Both a completed application and a resume are required to apply for this position.

 We are an equal opportunity employer

Download Application


Title Communications Director
Salary Commensurate with Experience
Location Austin, TX
Job Information

General Position Purpose Statement

 

The Communications Director reports directly to the Chief Communications Officer and works to develop and implement communications plans in support of the overall communications and marketing strategy for the National Domestic Violence Hotline and loveisrespect.

 

The primary of objective of the Communications Director is to develop and maintain relationships with traditional and social media influencers to help meet the short-term and long-term goals of the organization and our partners.

 

The schedule for this position is Monday – Friday, 8:30 a.m. – 5:30 p.m.

 

 

Essential Responsibilities/Duties

 

  • Serves as media contact on behalf of the National Domestic Violence Hotline and loveisrespect
  • Responds to media requests and works with the Chief Communications Officer to identify the appropriate spokesperson in support of the overall communications strategy
  • Works with members of the Executive Leadership Team as needed to draft and issue internal communications related to policies and other organizational changes
  • Conducts abbreviated message training for National Domestic Violence Hotline and loveisrespect employees and volunteers
  • Develops and executes communication plans in support of corporate sponsorships
  • Works with the Communications team and public relations agency to analyze, monitor and provide reports on traditional and social medial trends for the National Domestic Violence Hotline and loveisrespect
  • Partners with the Chief Communications Officer to maintain relationships with national and traditional and social media influencers
  • Remains current on legislative issues, pop culture and trends in domestic violence and dating abuse
  • Adheres to and positively promotes the vision and mission of the organization by role modeling agency standards of conduct and workplace success factors
  • Offers guidance to interns and other members of the Communications team as needed
  • Provides planning support for media tours and other special events in partnership with the Chief Communications Officer and Chief Development Officer as needed
  • Other projects and responsibilities may be added and/or changed at the discretion of the Chief Communications Officer

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

Job Requirements and Responsibilities

 

  • Bachelor’s degree in Public Relations, Communications or other closely related field, or a combination of education and experience that yields the required knowledge, skills and abilities. (Equivalency formula:   two years of experience equals one year education).   Master’s degree in a related field a plus.
  • Degree can be substituted with a total of four years (in any combination) college and/or equivalent work experience.  This experience cannot be concurrent with the Experiential Requirements
  • Five to seven years of progressively responsible experience in media relations, public relations or communications.
  • Demonstrated ability to effectively build and maintain relationships with national media outlets.
  • Demonstrated knowledge and understanding of various social media platforms.
  • Proven record of successful implementation and execution of public relations and/or media relations campaigns.
  • Demonstrated ability to effectively develop key messages and train organization spokespeople.
  • Ability to manage time and complete multiple activities, evaluation progress and provide feedback.
  • Demonstrated ability to manage high stress situations.
  • Working knowledge of Windows Operating Systems, Microsoft Office applications and Google applications (e.g. G-mail, Google docs, etc.)
  • Effective verbal communication skills suitable for group and/or media presentation; excellent writing and media engagement skills.
  • Strong interpersonal skills to effectively work with internal and external partners.
  • Demonstrated ability to multitask and work under tight and/or changing timelines.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to NDVH program philosophy.

 

Other Requirements/Working Conditions

 

  • Must maintain the standards of confidentiality related to agency information, funders and other constituents.
  • Ability to read, write and converse in English. (Bilingual preferred.) Public speaking and work with various media outlets will be required.
  • Availability to travel and tolerate prolonged sitting or standing.
  • Commitment to a nonviolent perspective and behavior and a willingness to work in such an environment.
  • Must have emotional and physical stamina to deal with a variety of stressful situations, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, with minimum exposure to dust, noise or temperature extremes, assuming incumbent observes all policies, procedures, safety precautions and regulations.

 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, and the Chief Communications Officer.  This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

 

TO APPLY: Click on DOWNLOAD APPLICATION and complete the application in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org. Both a completed application and a resume are required to apply for this position.

 We are an equal opportunity employer

Download Application


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