Title Temporary Database Assistant
Salary $12.00/ Hour
Location Austin, TX
Job Information

The National Domestic Violence Hotline is currently seeking a temporary Database Assistant.

Schedule:  Flexible hours equaling 20 – 30 hours per week

Time worked must be within the hours of Monday –Friday,   8:00 AM – 7:00 PM.

Experience required:

  • Basic to Intermediate knowledge of Microsoft products, especially Excel
  • Possess excellent communication skills (verbal and written)
  • Excellent critical thinking skills and problem solving abilities
  • Ability to maintain confidential information
  • Possess good interpersonal skills; ability to get along with others
  • Possess excellent organizational, analytical, problem-solving and decision-making skills
  • Ability to multi-task, prioritize and be detail oriented
  • Ability to work independently and with limited supervision
  • “Can-Do” Attitude
  • Other duties as assigned

This person will be responsible for communicating by phone with different social service agencies and updating the Caller App database while ensuring and maintaining the integrity of the database.

DEADLINE TO APPLY:  9/10/15

 

To apply:  Please visit www.thehotline.org/jobs and click on DOWNLOAD APPLICATION and complete in its entirety. Please email the completed application along with a copy of your resume to jmcdonald@ndvh.org Both a completed application and resume are required to apply for this position.

The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.

 

Download Application


Title Technology Assistant (TEMP)
Salary Commensurate with Experience
Start Date 2015-09-01
End Date 2017-02-28
Location Austin, TX
Job Information

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year. We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

 

The Technology Assistant (TA)  is a member of the National Domestic Violence Hotline (NDVH) Technology team. Under the supervision of the Director of Technology, the TA provides general technology assistance to the entire staff at the Hotline office. Due to NDVH’s 24/7, 365 days per year operation, the TA position may require adjustments in work hours and may include nights, weekends, and holidays.

 

Job Requirements and responsibilities

  • Support the Hotline Technology and Data team with a wide variety of tasks, projects and administrative needs.
  • Provide fast and friendly general assistance to nearly 200 Hotline employees, in both PC and Mac environments.
  • Set up teleconference meetings, as needed, utilizing web-based video and audio solutions.
  • Assist with Helpdesk requests, such as basic computer troubleshooting, resource database questions, Google Apps for Work, and more.
  • Create supportive documentation to promote technology/software adoption among Hotline staff, including processes, tip-sheets and more.
  • Complete projects as assigned by the Director of Technology, including but not limited to research, vendor communication, and report compilation.

 

Qualifications

  • Minimum of an Associate Degree in Technology or closely related field or any combination of related education and experience with a document record of the ability to perform duties and responsibilities of the position. (Equivalency formula: two years of experience is equal to one year of education.)
  • Strong interpersonal skills to quickly and effectively notify, update and resolve issues for a large staff in a 24/7/365 environment.
  • The ideal candidate is a fast learner, with excellent time management and organizational skills, and a willingness to help others.
  • Working knowledge of Salesforce is highly preferred, but not required.
  • Working knowledge of WordPress and Linux hosting environments is highly preferred, but not required.

 

 

Other Requirements/Working Conditions

  • Ability to read, write and converse in English.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of situations, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment with minimum exposure to dust, noise, or temperature extremes. Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, mission and philosophy of NDVH.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

 

TO APPLY: Click on DOWNLOAD APPLICATION. Complete the application in its entirety. Email the completed application along with a copy of your resume to jmcdonald@ndvh.org. Both a completed application and resume are required to apply for this position.

Download Application


Title Donor Relations and Campaign Manager
Salary Commensurate with experience
Location Austin, Texas
Job Information

JOB DESCRIPTION
Job Title: Donor Relations and Campaign Manager
Department: Development
FLSA Status: Full Time/Exempt
Reports To: CDO

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

General Position Purpose Statement

The Donor Relations and Campaign Manager works closely with the Chief Development Officer to create and implement all aspects of annual giving programs, including individual constituencies giving up to the $2,500 level. This includes online giving campaigns, design and production of various print materials, donor stewardship, gift acknowledgements, database management and personal calls. The position also requires event coordination and works with the major gifts officer to identify, cultivate, and solicit major annual gift support.

Essential Responsibilities/Duties

• In collaboration with CDO, plans, coordinates and assures implementation of strategies to develop and cultivate donors and contributions that support the organization.
• Formulates and implements innovative annual fundraising strategies.
• Develops budget for annual fundraising campaigns and works with CDO and other development staff to set realistic monthly revenue goals for annual giving.
• Oversees online giving program and creates and implements online giving campaigns throughout the year (including social media and crowdfunding).
• Works with Communications Department to create content for email solicitations and donor communications through Blackbaud NetCommunity.
• Establishes and strengthens relationships with internal staff and oversees annual employee giving campaign.
• Prepares weekly, monthly, and annual reports on annual fundraising campaign activities.
• Develops direct mail solicitations including annual renewal and end of year giving packages.
• Assists in the coordination of special events.
• Responsible for management of third party fundraising opportunities.
• Responsible for management of the Combined Federal Campaign including the application process.
• Works with Major Gifts Officer and CDO to produce content for grant proposals and major donor solicitation materials.
• Insures proper donor recognition and stewardship.
• Performs other related duties as requested by the CDO.

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.

Minimum Knowledge, Skills and Abilities Required

• Ability to be an effective storyteller, articulating with passion the missions, programs and purposes of the agency.
• Ability to formulate and implement innovative donor strategies and develop and implement a comprehensive fundraising plan; understanding of all giving channels (mail, online, mobile).
• Ability to conduct face to face solicitation, telephone solicitation, direct mail, internet and technology driven campaigns, grant proposals, events.
• Ability to collaborate with and lead senior management, volunteers, staff and other constituents and stakeholders in driving philanthropic campaigns and initiatives.
• Evidence of being a self-starter, able to succeed with minimal supervision and oversight.
• Ability to build a team, work collaboratively within a “team management” model, providing support and constructive feedback in interpersonal interaction with staff and colleagues.
• Ability to organize and maintain efficient operational procedures including financial management and reporting, donor development and tracking systems, etc.
• Must have exceptional follow up, writing and interpersonal communication skills.
• Minimum of 3 years of nonprofit experience, Raiser’s Edge or similar database experience preferred.
• Results driven and high energy.
• Ability to read, write and converse in English.
• Bachelors degree required.

Other Requirements /Working Conditions

• Must maintain the standards of confidentiality related to agency information, funders and other constituents.
• Must have emotional and physical stamina to tolerate prolonged sitting or standing and to deal with a variety of stressful situations, including responses to complaints and internal and external interactions.

To apply: Please visit www.thehotline.org/jobs and click on DOWNLOAD APPLICATION and complete in its entirety. Please email the completed application along with a copy of your resume to jmcdonald@ndvh.org Both a completed application and resume are required to apply for this position.

The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.

The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the Chief Development Officer and mission and philosophy of the organization. This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

Download Application


Title Digital Services Manager (D.C.)
Location Washington, DC
Job Information

JOB DESCRIPTION  

Job Title:  Digital Services Manager (D.C. Office)      Department: NDVH/LIR    

FLSA Status:  Full Time/Exempt                                        Reports To: Chief Program Officer

 

General Position Purpose Statement

 

Under the supervision of the Chief Program Officer (CPO), the Digital Services Manager is responsible for providing leadership, direction and support to a team of Digital Services advocates who deliver services to callers, chatters, and texters.

The Digital Services Manager provides data, assessments and documentation surrounding operations. The Digital Services Manager also provides written and verbal feedback and supervision for advocates during their shift and will provide support in various program team projects as assigned. The Digital Services Manager also oversees general office and facilities management.

Due to NDVH’s 24/7, 365-days-per-year operation, the Digital Services Manager will be required to work nights, weekends, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

 Essential Responsibilities/Duties

  • Reports critical information to Chief Program Officer immediately and timely based on level of importance
  • Responsible for scheduling, supervising, and coaching advocates to provide quality service and cover chat/text/phone lines 24 hours per day, 365 days per year, including weekends and holidays
  • Oversees the accuracy of all employee changes, status records, timesheets, etc.
  • Holds regular supervisory meetings and conducts at least one formal job performance evaluation per year with each advocate under their supervision
  • Manages day to day operations including, coordinating maintenance, cleaning, allocation of space, etc.
  • Serves as H/R liaison for new hire on boarding, process, ensuring accuracy and delivery of status worksheets, staff vacancy forms, timesheets, etc.
  • Addresses basic technical problems and maintains technology infrastructure
  • Participates regularly in digital services management meetings
  • Participates in emergency on-call rotations on evenings and weekends.
  • Provides initial orientation and ongoing training for advocates.
  • Role models standards of conduct and workplace success factors–in and outside of the workplace, including social media profiles
  • Prepares and maintain documents and reports as required
  • Responds in a timely manner to all correspondence (e.g., emails, voicemails)
  • Provides advocates with current information, tools, and guidance
  • Compiles and analyzes statistical reports on advocate performance (e.g., for quality control purposes)
  • Responds to incoming calls, chats, and texts during peak traffic periods
  • Provides advocates with assistance for difficult calls
  • Develops and presents training materials, both internally and for the public
  • Participates in personnel actions (e.g., delivering verbal warnings, or written plans of action when necessary to help improve advocate performance)
  • Coordinates with the digital services team on program needs and goals
  • Applies NDVH personnel policies and procedures and all state and federal laws that pertain to the workplace

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

Minimum Knowledge, Skills, and Abilities Required

  • Bachelor’s degree in Human Services, Social Work or other closely related field.
  • Or, any combination of related education and experience with documented record of the ability to perform the duties and responsibilities of the position. (Equivalency formula: two years of experience is equal to one year of education.).
  • Two years of experience in direct services to victims of domestic violence or similar human services program. At least one year must be in a domestic violence or sexual assault program. (Volunteer experience may count as work experience.)
  • Three years of supervisory experience.
  • One year of office/facilities management experience preferred.
  • Ability to manage time and complete multiple activities.
  • Excellent stress and time management skills paired with initiative, flexibility, and creativity.
  • Ability and willingness to work as a team member, providing support and constructive feedback in interpersonal interactions, as well as to receive feedback.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic, and social backgrounds, values, attitudes, and languages.
  • Commitment to the concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Understanding of an empowerment-based advocacy model of services.
  • Commitment to NDVH program philosophy.
  • Working knowledge of both Mac and Windows, Microsoft Office, and Gmail.
  • Knowledge or willingness to learn and use social media (e.g., Twitter, Facebook, Instagram, Tumblr).
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.

Other Requirements/Working Conditions

  • Ability to read, write, and converse in English.
  • Availability to travel overnight occasionally.
  • Availability via phone during off hours.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes. Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

To apply: Please visit www.thehotline.org/jobs and click on DOWNLOAD APPLICATION and complete in its entirety. Please email the completed application along with a copy of your resume to jmcdonald@ndvh.org Both a completed application and resume are required to apply for this position.

 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will perform any other job-related duties as required by the job objectives, the CEO, HR Officer and Mission and Philosophy of NDVH.  This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

Download Application


Title Digital Services Manager (D.C. Office)
Salary Commensurate with experience
Location Washington, D.C.
Job Information

JOB DESCRIPTION

Job Title:   Digital Services Manager (D.C. Office)      Department: NDVH/LIR    

FLSA Status:  Full Time/Exempt                                        Reports To: Chief Program Officer

 

General Position Purpose Statement

Under the supervision of the Chief Program Officer (CPO), the Digital Services Manager is responsible for providing leadership, direction and support to a team of NDVH and LIR advocates who deliver services to callers, chatters, and texters.

The Digital Services Manager provides data, assessments and documentation surrounding operations. The Digital Services Manager also provides written and verbal feedback and supervision for advocates during their shift and will provide support in various program team projects as assigned. The Digital Services Manager also oversees general office and facilities management.

 

Due to NDVH’s 24/7, 365-days-per-year operation, the Digital Services Manager will be required to work nights, weekends, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

 Essential Responsibilities/Duties

  • Responsible for scheduling, supervising, and coaching advocates to provide quality service and cover chat/text/phone lines 24 hours per day, 365 days per year, including weekends and holidays.
  • Oversees the accuracy of all employee changes, status records, timesheets, etc.
  • Holds regular supervisory meetings and conducts at least one formal job performance evaluation per year with each advocate under their supervision.
  • Manages facilities including, coordinating maintenance, cleaning, allocation of space, etc.
  • Carries out basic Human Resources tasks, including assisting with the onboarding process of new hires.
  • Addresses basic technical problems and maintains technology infrastructure.
  • Participates regularly in digital services management meetings.
  • Participates in emergency on-call rotations on evenings and weekends.
  • Provides initial orientation and ongoing training for advocates.
  • Role models standards of conduct and workplace success factors–in and outside of the workplace, including social media profiles.
  • Prepares and maintain documents and reports as required.
  • Responds in a timely manner to all correspondence (e.g., emails, voicemails).
  • Provides advocates with current information, tools, and guidance.
  • Compiles and analyzes statistical reports on advocate performance (e.g., for quality control purposes).
  • Responds to incoming calls, chats, and texts during peak traffic periods.
  • Provides advocates with assistance for difficult calls.
  • Develops and presents training materials, both internally and for the public.
  • Participates in personnel actions (e.g., delivering verbal warnings, or written plans of action when necessary to help improve advocate performance).
  • Coordinates with the digital services team on program needs and goals.
  • Applies NDVH personnel policies and procedures and all state and federal laws that pertain to the workplace.

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

Minimum Knowledge, Skills, and Abilities Required

  • Bachelor’s degree in Human Services, Social Work or other closely related field.
  • Or, any combination of related education and experience with documented record of the ability to perform the duties and responsibilities of the position. (Equivalency formula: two years of experience is equal to one year of education.).
  • Two years of experience in direct services to victims of domestic violence or similar human services program. At least one year must be in a domestic violence or sexual assault program. (Volunteer experience may count as work experience.)
  • One year of supervisory experience.
  • One year of office/facilities management experience.
  • Ability to manage time and complete multiple activities.
  • Excellent stress and time management skills paired with initiative, flexibility, and creativity.
  • Ability and willingness to work as a team member, providing support and constructive feedback in interpersonal interactions, as well as to receive feedback.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic, and social backgrounds, values, attitudes, and languages.
  • Commitment to the concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Understanding of an empowerment-based advocacy model of services.
  • Commitment to NDVH program philosophy.
  • Working knowledge of both Mac and Windows, Microsoft Office, and Gmail.
  • Knowledge or willingness to learn and use social media (e.g., Twitter, Facebook, Instagram, Tumblr).
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.

Other Requirements/Working Conditions

  • Ability to read, write, and converse in English.
  • Availability to travel overnight occasionally.
  • Availability via phone during off hours.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes. Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will perform any other job-related duties as required by the job objectives, the CEO, HR Officer and Mission and Philosophy of NDVH.  This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

To apply: Please visit www.thehotline.org/jobs and click on DOWNLOAD APPLICATION and complete in its entirety. Please email the completed application along with a copy of your resume to jmcdonald@ndvh.org Both a completed application and resume are required to apply for this position.

Download Application


Title Mary Kay Inc. and Loveisrespect Campus Leadership Internship
Salary Small Stipend
Location Austin, TX
Job Information

Mary Kay Inc. and Loveisrespect Campus Leadership Internship

FALL INTERNSHIP OPPORTUNITY

  • Are you passionate about ending dating violence on college campuses?  Do you think this aspect has been missing from the conversation about sexual assault on college campuses?
  • Do you have experience using social media to organize fellow students to take action
  • Are you looking for an Austin-based internship that will help you learn more about the problem and actively engage you in finding solutions?

If the answer is yes to these questions, we want to hear from you!  Mary Kay Inc. and loveisrespect have teamed up to offer an exciting new internship opportunity for students who are committed to ending dating violence on college campuses.  You will work on your campus and in partnership with other students to develop new materials, engage on social media, and network with other activists.

ABOUT US

Mary Kay Inc. is committed to ending domestic violence and as part of the company’s Don’t Look Away campaign, works to educate young people about the warning signs of abusive relationships and how to get help. Mary Kay is the lead sponsor of the loveisrespect text for help service – the nation’s first texting program designed to help young people with healthy dating and relationships.

Loveisrespect is a partnership between the National Domestic Violence Hotline and Break the Cycle.  Together loveisrespect provides online resources to teens and young adults, education and prevention programs, and digital services for young people who are experiencing dating violence or want to know more about healthy relationships.

YOUR RESPONSIBILITIES

  • Assist with the creation of new, branded materials about dating violence to be distributed on college campuses
  • Organize and host tables or other visibility events to distribute materials and answer questions about the help that is offered on loveisrespect;
  • Partner with the Communications Team to develop social media content to be used in campus campaigns and across multiple channels for Mary Kay Inc and loveisrespect;
  • Participate in media training and serve as a media spokesperson for loveisrespect as needed in interviews about dating violence and healthy relationships;
  • Participate in training about loveisrespect’s digital services and educational programs and create new ways to promote loveisrespect as an off-campus resource for students who have experienced dating violence; and
  • Work a minimum of 8 hours/week on the lines as an advocate*. Provide advocacy via chat, text and other digital mediums for the National Domestic Violence Hotline and loveisrespect. This includes crisis intervention, safety planning, education about domestic violence and healthy relationships, and referrals to local services, as appropriate.
  • *Separate of intern hours, complete a mandatory 40-hour training prior to providing advocacy via chat services

YOUR QUALIFICATIONS

*This position is ideal for motivated, self-starting, autonomous individuals able to foster conversations and new initiatives about dating abuse on college campuses in the Austin area.

Junior and senior students with a range of majors will be considered for this position.  Social work, marketing, health education, government, women’s and gender studies, African American studies, and other relevant majors could be a strong asset in this position.

You must have at least one semester of experience organizing on campus around dating violence or related issues including sexual assault, women’s rights, domestic violence, trafficking, LGBTQ, or crime prevention.  Relevant hands-on experience could include peer counseling, peer education, blogging, legislative advocacy, or policy development.  You must have strong writing skills, knowledge of multiple social media platforms, good public speaking skills, creativity, the ability to work both independently and on a small team with passionate co-workers, and the patience and flexibility to be part of a startup project.

SCHEDULE & COMPENSATION

You will work 10-15 hours per week with a flexible schedule, and receive a small stipend for your efforts.
Put your skills into action!  If you meet our criteria and share our passion for the cause, please visit our website at http://www.thehotline.org/get-involved/internships/ and submit the information listed in the “How to Apply” section.  Send all information to Jennifer McDonald at the National Domestic Violence Hotline (jmcdonald@ndvh.org).

Download Application


Title Training Coordinator
Salary Commensurate with Experience
Location Austin, TX
Job Information

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

We are currently hiring for a Training Coordinator.

The Training Coordinator is a member of the National Domestic Violence Hotline (NDVH) Team and reports directly to the Training Manager and works in conjunction with Hotline and Digital Services Management Teams and the Training Manager to assist with various intern/external trainings for tenured, new staff, and volunteers.  The Training Coordinator works with the management team to develop and recruit Advocates.

Essential Duties/Responsibilities

 

  • Assist with coordination of NDVH intensive 40 Hour Hotline and Digital Services Training Program for student interns, new staff, and volunteers, coordinating a minimum of four trainings per year.
  • Assist with development and evaluation of online training programs.
  • Create and deliver presentations supporting the project loveisrespect, the Texas Association of Student Councils, and others as requested.
  • Collaborate with the Hotline/Digital Teams and Training Manager to develop and execute ongoing in-service trainings for staff and volunteers.
  • Coordinate with the Hotline and Digital Services Managers to schedule and conduct monthly training support meetings and regular team meetings for student interns and volunteers.
  • Coordinate training or presentations for NDVH Corporate Partners.
  • Support the Training Manager in reporting data from training evaluations and assessments and preparing quarterly performance reports of all trainees.
  • Participate in the planning, development, and implementation of special projects as requested by the CEO, CPO, and Assistant Directors.
  • Maintain files when necessary and keeps up with all administrative and personal correspondence in a timely and organized manner including: documents, reports, outgoing materials, mail, email and memos.
  • Adhere to and positively promotes the vision and mission of the organization by role modeling agency standards of conduct and workplace success factors.
  • Provide student interns, new hires, and volunteers working within the Training Department with current information, tools and guidance, as well as day-to-day oversight and coaching to ensure their basic competence and on-going development.
  • Ensure all National Domestic Violence Hotline policies and procedures, as well as all state and federal laws that pertain to the workplace.
  • Coordinate with Hotline and Digital Services Teams to help ensure full coverage of call and chat lines, including taking calls and chats during high service times.

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

 

 

 

 

 

Required Knowledge, Skills, and Abilities

  •  Bachelor’s degree in Education, Social Services, Human Services or other closely related field, or any combination of related education and experience.  (Equivalency formula: two years of experience is equal to one year of education.)
  • Minimum one year of training or teaching experience.
  • Minimum six months experience developing content or curriculum for training programs.
  • Knowledge of assessment and evaluation of curriculum or training programs.
  • Ability and willingness to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Flexibility in work schedules- including evenings, weekends and holidays – to accommodate the requirements of the organization.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to the concept of local, community, training-based delivery of human services.
  • Understanding of empowerment-based & strength-based advocacy models of services.
  • Demonstrated ability to multi-task and work under tight and/or changing timelines; disciplined leadership and time management skills to coordinate and prioritize activities, evaluate progress and provide feedback; and to reallocate resources to complete activities within a set deadline.
  • Working knowledge of Windows Operating Systems and Microsoft Office applications.
  • Knowledge of the dynamics of domestic violence, societal factors that contribute to the continuation of violence, and the history of the battered women’s movement in Texas and the United States.
  • Ability to travel.

 

Preferred Knowledge, Skills and Abilities

  • Two years of training or teaching experience.
  • One year experience in direct services to victims of domestic violence or similar human services program.
  • Experience receiving and responding to crisis telephone calls.
  • Experience developing or implementing online training.
  • Working knowledge of trauma informed care.

 Other Requirements/Working Conditions

Ability to read, write and converse in English, to travel extensively and to tolerate prolonged sitting or standing.  Must possess emotional and physical stamina to deal with a variety of stressful situations, including responses to complaints and internal interactions, and to effectively work long and and/or odd hours while maintaining a sense of humor.

 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the President and the mission and philosophy of the National Domestic Violence Hotline.  This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to jmcdonald@ndvh.org  or fax to 512.306.9887. A completed application and resume must be submitted.

We are an equal opportunity employer

 

Download Application


Title FT Hotline Advocate (3 Positions)
Salary $15.87/hour plus shift differential (if applicable)
Location Austin, TX
Job Information

General Position Purpose Statement

Job description:

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

The Hotline Advocate (FT) is a member of the National Domestic Violence Hotline (NDVH) Program Team and is supervised by the Manager of Hotline Services.

The Hotline Advocate (FT) responds to incoming calls on the NDVH from victims, advocates, general public and service providers and provides crisis intervention, referrals, information and problem solving to all callers.

The Hotline Advocate (FT) is scheduled for a 40-hour week.  Required meetings may necessitate attendance during hours outside of the Hotline Advocate’s regular schedule.  .

Due to NDVH’s 24/7, 365 days per year operation, the Hotline Advocate (FT) will be required to work night, weekend, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

We are currently hiring for the following shifts:

 

1)  Thursday – Monday, 7:45 am – 4:15 pm (DAY)

2)  Thursday – Monday, 9:45 pm – 6:15 am (OVERNIGHT)

3)  Monday – Friday, 9:45 pm – 6:15 am (OVERNIGHT)

Essential Responsibilities/Duties

 

  • Provide crisis intervention, safety planning, education, advocacy and referrals to caller’s as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and caller’s situations into caller application and documents referrals given to callers;
  • Refers unresolved problems between service providers and the NDVH callers to Hotline Coordinator.
  • Assist program administration in keeping the database system updated by reporting all changes to be made in service provider information.
  • Participates in any NDVH evaluation efforts.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management. 

 

Job Requirements and Responsibilities

 

  • A High School Diploma or equivalent is required; college degree in social work or related field preferred.  Professional and/or personal experience may substitute for educational requirements.
  • One-year experience in direct services to victims of domestic violence or similar human services program.  Volunteer experience counts as work experience.
  • Six months experience providing crisis intervention.
  • A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to manage time and complete multiple activities within a time frame.
  • Demonstrated ability to manage high stress situations.
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the United States.

 

Other Requirements/Working Conditions

 

  • Ability to read, write and converse in English; Spanish a plus.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of TCFV.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

 

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org  or fax to 512.306.9887. A resume without an application will not be accepted. BE SURE TO INDICATE THE SHIFT IN WHICH YOU ARE INTERESTED.

We are an equal opportunity employer

 

Download Application


Title Manager of Hotline Services (4 Positions)
Salary Commensurate with Experience
Location Austin, TX
Job Information

General Position Purpose Statement

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

The Manager of Hotline Services (MHS) is a member of the National Domestic Violence Hotline (NDVH) Program Team.

Under the supervision of the Assistant Director, the MHS provides leadership, direction and support to a team of Hotline Advocates and is responsible for the supervision of the day to day operations and the delivery of quality of services on the Hotline.

Due to NDVH’s 24/7, 365 days per year operation, the MHS position may exceed 40 hours per week and require adjustments in work hours and may include nights, weekends, and holidays.

 

Essential Responsibilities/Duties

  • Provides leadership to Hotline, and role models agency standards of conduct and workplace success factors
  • Responsible for supervising and coaching a team of Hotline Advocates to provide quality service to 24/7 operations
  • Responsible for team scheduling and communicating coverage issues with HL management
  • Oversees the accuracy of all employee administrative changes, status records, timesheets, terminations, transfers etc.
  • Holds regular supervisory meetings and conducts at least one formal job performance evaluation per year with each Hotline Advocate on the team
  • Participates in weekly and as requested Manager meetings
  • Provides initial orientation and on-going training for Hotline Advocates
  • Prepares and maintain documents and reports as requested by Assistant Directors or Chief Program Officer
  • Review and responds to correspondence in a timely manner, including mail, e-mail, chats and FYI’s
  • Provide Hotline Advocates with appropriate and current Hotline information, tools and guidance
  • Compiles, analyzes, designs computer generated statistical reports and telephone data reports that show calls answered, abandonment rates and statistical averages and submits to Hotline Program team
  • Responds to incoming calls during peak call periods
  • Provides Hotline Advocates with onsite assistance for difficult calls, makes recommendation to Assistant Directors and Chief Program Officer regarding wellness concerns
  • Handles unresolved problems between service providers and NDVH callers
  • Develops and presents training materials
  • Participates in employee performance improvement meetings
  • Coordinates with the management team on program needs and goals
  • Apply NDVH personnel policies and procedures and all state and federal laws that pertain to the workplace
  • Assist with management of Digital Services

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

  We are currently hiring for the following shift:

1)   Tuesday – Saturday, 2:00 PM – 10:30 PM (EVENING)

2)  Sunday – Thursday, 10:00 PM – 6:30 AM (OVERNIGHT)

3)  Tuesday – Saturday, 9:00 PM – 5:30 AM (OVERNIGHT)

4)  Thursday – Monday, 5:00 PM – 1:30 AM (EVENING)

Job Requirements and Responsibilities

 

  • Bachelor’s degree in Human Services, Social Work or other closely related field, or a combination of education and experience that yields the required knowledge, skills and abilities.
  • Degree can be substituted with a total of four years (in any combination) college and/or equivalent work experience.  This experience cannot be concurrent with the Experiential Requirements.
  • Two years of experience in direct services to victims of domestic violence or similar human services program or one  year of call center experience. Three years of supervisory experience.
  • Fluency in conversational Spanish is required for 1/3 of Hotline/Advocate Supervisor positions.
  • Ability to manage time and complete multiple activities.
  • Demonstrated ability to manage high stress situations.
  • Ability and willingness to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to the concept of local, community, volunteer-based deliver of human services by domestic violence shelters.
  • Understanding of an empowerment-based advocacy model of services.
  • Commitment to NDVH program philosophy.
  • Working knowledge of Windows Operating Systems and Microsoft Office applications Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the U.S.

 

Other Requirements/Working Conditions 

  • Ability to read, write and converse in English; Spanish a plus.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of NDVH.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

TO APPLY: Click on DOWNLOAD APPLICATION. Complete the application in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org or fax to 512.306.9887. Both a completed application and resume are required to apply for this position.

Download Application


Title PT Bilingual Hotline Advocate (24 Hours)-2 Positions
Salary $16.37/Hour plus language differential (shift differential if applicable)
Location Austin, TX
Job Information

General Position Purpose Statement

Job description:

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

The PT Bilingual Hotline Advocate is a member of the National Domestic Violence Hotline (NDVH) Program Team and is supervised by the Manager of Hotline Services.

The PT Bilingual Hotline Advocate is scheduled for a 24 hour week.  Required meetings may necessitate attendance during hours outside of the Hotline Advocate’s regular schedule.  The PT Bilingual Hotline Advocate responds to incoming calls on the NDVH from victims, advocates, general public and service providers and provides crisis intervention, referrals, information and problem solving to all callers.

Due to NDVH’s 24/7, 365 days per year operation, the PT Bilingual Hotline Advocate will be required to work night, weekend, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

We are currently hiring for the following shift:

1)  Monday – Wednesday, 3:45 pm – 12:15 am (EVENING)

2) Friday – Sunday, 7:45 am – 4:15 pm (DAY)

Responsibilities:

  • Provide crisis intervention, safety planning, education, advocacy and referrals to caller’s as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and caller’s situations into caller application and documents referrals given to callers;
  • Refers unresolved problems between service providers and the NDVH callers to Manager of Hotline Services.
  • Assist program administration in keeping the database system updated by reporting all changes to be made in service provider information.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
  • Accepts calls from victims and/or the general public.  Provides referrals to local services; provides information/education about domestic violence.
  • Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
  • Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
  • Participates in monthly in-services, team meetings and supervision with management.
  • Adheres to the NDVH’s Crisis Intervention Model and Guiding Principles

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

Training Requirements:

-All new hires must be available to attend a 2-week training program.

Qualifications:

  • A High School Diploma or equivalent is required; college degree in social work or related field preferred.  Professional and/or personal experience may substitute for educational requirements.
  • One-year experience in direct services to victims of domestic violence or similar human services program.  Volunteer experience counts as work experience.
  • Six months experience providing crisis intervention.
  • A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to manage time and complete multiple activities within a time frame.
  • Demonstrated ability to manage high stress situations.
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the United States

 

Other Requirements/Working Conditions: 

  • Ability to read, write and converse in English; Spanish required.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org  or fax to 512.306.9887. A resume without an application will not be accepted. BE SURE TO INDICATE THE SHIFT IN WHICH YOU ARE INTERESTED.

We are an equal opportunity employer

Download Application


Title PT Hotline Advocate (24 Hours)-2 Positions
Salary $16.37 Hourly, plus shift differential
Location Austin, TX
Job Information

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety.  Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

The PT Hotline Advocate is a member of the National Domestic Violence Hotline (NDVH) Program Team and is supervised by the Manager of Hotline Services.

The PT Hotline Advocate is scheduled for a 24 hour week.  Required meetings may necessitate attendance during hours outside of the Hotline Advocate’s regular schedule.  The PT Hotline Advocate responds to incoming calls on the NDVH from victims, advocates, general public and service providers and provides crisis intervention, referrals, information and problem solving to all callers.

Due to NDVH’s 24/7, 365 days per year operation, the PT Bilingual Hotline Advocate will be required to work night, weekend, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

Responsibilities:

  • Provide crisis intervention, safety planning, education, advocacy and referrals to caller’s as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and caller’s situations into caller application and documents referrals given to callers;
  • Refers unresolved problems between service providers and the NDVH callers to Manager of Hotline Services.
  • Assist program administration in keeping the database system updated by reporting all changes to be made in service provider information.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
  • Accepts calls from victims and/or the general public.  Provides referrals to local services; provides information/education about domestic violence.
  • Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
  • Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
  • Participates in monthly in-services, team meetings and supervision with management.
  • Adheres to the NDVH’s Crisis Intervention Model and Guiding Principles

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

We are currently hiring for the following shift:

1) Friday – Sunday, 9:45 PM – 6:15 AM

2) Saturday – Monday 9:45 AM – 6:15 PM

 

Training Requirements:

-All new hires must be available to attend a 2-week training program as follows:

Qualifications:

  • A High School Diploma or equivalent is required; college degree in social work or related field preferred.  Professional and/or personal experience may substitute for educational requirements.
  • One-year experience in direct services to victims of domestic violence or similar human services program.  Volunteer experience counts as work experience.
  • Six months experience providing crisis intervention.
  • A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to manage time and complete multiple activities within a time frame.
  • Demonstrated ability to manage high stress situations.
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the United States

 

Other Requirements/Working Conditions: 

  • Ability to read, write and converse in English; Spanish preferred.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.

 

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org  or fax to 512.306.9887. Both a completed application and resume are required to apply for this position.

– YOU MUST INDICATE THE SHIFT IN WHICH YOU ARE INTERESTED- 

Download Application


Title PT Bilingual Hotline Advocate (16 Hours)-2 Positions
Salary $16.37/hour plus language differential (Shift differential if applicable)
Job Information

General Position Purpose Statement

Job description:

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

The PT Bilingual Hotline Advocate is a member of the National Domestic Violence Hotline (NDVH) Program Team and is supervised by the Manager of Hotline Services.

The PT Bilingual Hotline Advocate is scheduled for a 16 hour week.  Required meetings may necessitate attendance during hours outside of the Hotline Advocate’s regular schedule.  The PT Bilingual Hotline Advocate responds to incoming calls on the NDVH from victims, advocates, general public and service providers and provides crisis intervention, referrals, information and problem solving to all callers.

Due to NDVH’s 24/7, 365 days per year operation, the PT Bilingual Hotline Advocate will be required to work night, weekend, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

We are currently hiring for the following shift:

1)  Sunday & Monday, 12:45 PM – 9:15 PM (EVENING)

2)  Friday – Saturday, 9:45 PM – 6:15 AM (OVERNIGHT)

Responsibilities:

  • Provide crisis intervention, safety planning, education, advocacy and referrals to caller’s as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and caller’s situations into caller application and documents referrals given to callers;
  • Refers unresolved problems between service providers and the NDVH callers to Manager of Hotline Services.
  • Assist program administration in keeping the database system updated by reporting all changes to be made in service provider information.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
  • Accepts calls from victims and/or the general public.  Provides referrals to local services; provides information/education about domestic violence.
  • Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
  • Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
  • Participates in monthly in-services, team meetings and supervision with management.
  • Adheres to the NDVH’s Crisis Intervention Model and Guiding Principles

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

Training Requirements:

-All new hires must be available to attend a 2-week training program.

Qualifications:

  • A High School Diploma or equivalent is required; college degree in social work or related field preferred.  Professional and/or personal experience may substitute for educational requirements.
  • One-year experience in direct services to victims of domestic violence or similar human services program.  Volunteer experience counts as work experience.
  • Six months experience providing crisis intervention.
  • A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to manage time and complete multiple activities within a time frame.
  • Demonstrated ability to manage high stress situations.
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the United States

 

Other Requirements/Working Conditions: 

  • Ability to read, write and converse in English; Spanish required.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org  or fax to 512.306.9887. A resume without an application will not be accepted. – YOU MUST INDICATE THE SHIFT IN WHICH YOU ARE INTERESTED-

We are an equal opportunity employer

 

Download Application


Title FT Bilingual Hotline Advocate (4 Positions)
Salary 15.87 Hourly, plus applicable Shift Differential
Location Austin, TX
Job Information

Job description:

The National Domestic Violence Hotline has been the vital link to safety for women, men, children and families affected by domestic violence for nearly 20 years. With the help of our dedicated advocates and staff, we respond to calls 24/7, 365 days a year.

We provide confidential, one-on-one support to each caller and chatter, offering crisis intervention, options for next steps and direct connection to sources for immediate safety. Bilingual advocates are on hand to speak with callers, and our Language Line offers translations in 170+ different languages.

The Bilingual Hotline Advocate (FT) is a member of the National Domestic Violence Hotline (NDVH) Program Team and is supervised by the Manager of Hotline Services.

The Bilingual Hotline Advocate (FT) responds to incoming calls on the NDVH from victims, advocates, general public and service providers and provides crisis intervention, referrals, information and problem solving to all callers.

The Bilingual Hotline Advocate (FT) is scheduled for a 40-hour week.  Required meetings may necessitate attendance during hours outside of the Hotline Advocate’s regular schedule.  .

Due to NDVH’s 24/7, 365 days per year operation, the Bilingual Hotline Advocate (FT) will be required to work night, weekend, and holidays. This position requires a high level of empathy and sensitivity to all incoming inquiries.

 

Responsibilities:

  • Provide crisis intervention, safety planning, education, advocacy and referrals to caller’s as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and caller’s situations into caller application and documents referrals given to callers;
  • Refers unresolved problems between service providers and the NDVH callers to Manager of Hotline Services.
  • Assist program administration in keeping the database system updated by reporting all changes to be made in service provider information.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
  • Accepts calls from victims and/or the general public.  Provides referrals to local services; provides information/education about domestic violence.
  • Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
  • Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
  • Participates in monthly in-services, team meetings and supervision with management.
  • Adheres to the NDVH’s Crisis Intervention Model and Guiding Principles

 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

 

We are currently hiring for the following shifts:

  • Saturday – Wednesday, 3:45 PM – 12:15 AM (EVENING)
  • Monday – Friday 7:45 AM-4:15 PM (DAY)
  • Tuesday – Saturday 9:45 pm – 6:15 AM (OVERNIGHT)
  • Sunday – Thursday 7:45 AM – 4:15 PM (DAY)

Training Requirements:

-All new hires must be available to attend a 2-week training program.

Qualifications:

  • A High School Diploma or equivalent is required; college degree in social work or related field preferred.  Professional and/or personal experience may substitute for educational requirements.
  • One-year experience in direct services to victims of domestic violence or similar human services program.  Volunteer experience counts as work experience.
  • Six months experience providing crisis intervention.
  • A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to manage time and complete multiple activities within a time frame.
  • Demonstrated ability to manage high stress situations.
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
  • Demonstrates initiative and the ability to be flexible and creative.
  • Ability to work with people from a variety of backgrounds and experiences.
  • Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • Knowledge of the history of the battered women’s movement in Texas and the United States

 

Other Requirements/Working Conditions: 

  • Ability to read, write and converse in English; Spanish required.
  • Availability to travel overnight occasionally.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations.

 

The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.

 

 

TO APPLY:  Click on DOWNLOAD APPLICATION and complete in its entirety. Email the completed application along with a copy of your resume to mcontreras@ndvh.org  or fax to 512.306.9887. Both a completed application and resume are required to apply for this position.

– YOU MUST INDICATE THE SHIFT IN WHICH YOU ARE INTERESTED- 

Download Application


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