“Knowing that there’s someone on the other end of the phone, I think that makes a big difference in a lot of survivors’ lives.” – Paula M.
Paula has been answering the phones as an advocate at The Hotline for 18 years. This holiday season, she is sharing thoughts about her work and why she’s thankful for those who support The Hotline.
In 1998, when I came to the National Domestic Violence Hotline as an Americorps volunteer, I had no idea that I was a survivor, too. The father of my children was a wonderful provider, but I still knew something wasn’t right when the emotional abuse periodically escalated to physical violence.
Growing up, I would see members of my family being abused. I knew it was wrong, but I didn’t know what to do. No one talked about it, so I thought it was normal, but it still didn’t feel good.