We are the only national organization that
directly serves victims of relationship abuse
and their families and friends.
The National Domestic Violence Hotline (The Hotline) is a compassionate, knowledgeable resource empowering victims through human connection and practical help 24 hours a day, seven days a week, 365 days a year. The Hotline’s highlytrained, expert advocates provide peer-to-peer support to anyone who reaches out to us with lifesaving tools, safety planning and hope.
Loveisrespect, a project of The Hotline and Break the Cycle, helps millions of teens and 20-somethings learn about healthy relationships and dating violence. The Hotline and loveisrespect are:
• Free, anonymous and confidential.
• The most comprehensive resource database in the country, with access to 4,200 service providers and resources in the US, Puerto Rico, the US Virgin Islands and Guam.
• Routinely sought for our expertise by national and local media; federal state and local government; service providers; law enforcement; and nonprofit colleagues.
Over the last 20 years, more than 3.8 million people have received help from
The Hotline and loveisrespect around issues of domestic and dating violence.
- 1 in 4 women and 1 in 7 men aged 18 and older in the United States have been the victim of severe physical violence by an intimate partner in their lifetime.
- 1 in 3 adolescents in the US is a victim of physical, sexual, emotional or verbal abuse from a dating partner in the past year.
- 1 in 10 high school students has experienced physical violence from a dating partner in the past year.
- $5.8 billion each year is the cost of intimate partner rape, sexual assault and stalking — $4.1 billion of that is for direct medical and mental healthcare.
- 8 million days of unpaid work are lost each year due to domestic violence issues — the equivalent of 32,000 full time jobs.
We offer help through phone services, online chat and text messaging. Loveisrespect, a project of The Hotline and Break the Cycle, hosted our first trial of text and chat and in 2011, Vice President Joe Biden premiered loveisrespect’s text-for-help service by sending the first text. In October 2013 we launched live chat services for The Hotline. Chat and text services allow people to interact with an advocate in different ways. They offer privacy for those more comfortable talking in a digital setting. These new entry points proved incredibly successful, greatly increasing our reach. They continue to be used today.
*The following statistics include our measurable successes for both The Hotline and loveisrespect.
- 66% victims and survivors
- 13% friends and family
- 21% other (providers, professionals, abusive partners, etc.)
Total contacts received in 2015 (chat/text/calls):
- 334,917 calls received
- 85,144 online chats received
- 16,268 texts received
Total contacts unanswered due to a lack of resources:
The National Domestic Violence Hotline is far more than just a call center. It is a hub of data collection and complex resource referral for each interaction an advocate has with a caller, chatter or texter. Based on the type of contact we have (e.g., victim/survivor, concerned family member or friend, abusive partner, etc.) additional information about the person’s situation is gathered for later analysis. This information includes the types of abuse a victim/survivor is experiencing, as well as factors that increase the complexity of their situation.
84% Emotional/Verbal Abuse
degradation, threats, insults, humiliation, isolation, etc.
59% Physical Abuse
hitting, biting, choking, etc.
19% Economic/Financial Abuse*
control finances, ruin credit, etc.
8% Sexual Abuse
rape, exploitation, coercion, etc.
5% Digital Abuse*
steal passwords, constant texts, etc.
More than 32,000 victims disclosed legal issues, which may include protective/restraining orders, custody and visitation, divorce and other legal matters.
More than 9,600 victims experienced stalking.
More than 4,000 victims discussed struggles with suicide, 62%* threats from their abusive partner and 38%* personally.
Nearly 5,000 victims disclosed the use or threat of firearms.
More than 5,500 victims were struggling with issues related to immigration.
*Data collection began in April 2015, The Hotline and loveisrespect began using a new data collection system to more accurately reflect the needs of contacts.
In 2015, there were 1,941,798 visits to thehotline.org and 2,514,623 visits to loveisrespect.org
Utilizing social media platforms allows us to reach out to new audiences and engage with already dedicated supporters.
Each of these robust channels creates a community that integrates survivors, people seeking help, fellow organizations and the general public. Overall, we gained nearly 26,500 new Facebook fans and more than 9,000 new Twitter followers in 2015.
In 2015, The National Domestic Violence Hotline collected issue-specific data that helped shape the national conversation on domestic violence.
Law Enforcement Survey
A survey about domestic violence victims’ experiences with law enforcement, conducted via chat services with the help of Professor TK Logan of the University of Kentucky, showed that both victims who had previously called the police and those who had never called the police shared a strong reluctance when it came to turning to law enforcement for help.
Congressional Briefing on Cyberstalking
On April 15, The Hotline helped organize a Congressional Briefing on Cyberstalking and Online Threats hosted by the National Task Force to End Sexual and Domestic Violence, National Council of Women’s Organizations and the National Organization for Women in partnership with United States Representative Katherine Clark.
In 2015, the National Domestic Violence Hotline provided 167,054 referrals to domestic violence providers and 80,974 referrals to additional resources across the nation.
- National Resources
ex: Childhelp National Child Abuse Hotline, RAINN
- Legal Resources
ex: WomensLaw.org, Legal Resource Center on Violence Against Women
- Useful Websites
ex: 211 – United Way, benefits.gov, Lundy Bancroft
- Teen Resources
ex: Your Life Your Voice, Scarleteen, Boys Town
- State Domestic Violence Coalitions
ex: California Partnership to End Domestic Violence, Texas Council on Family Violence