We are the only national organization that
directly serves victims of relationship abuse
and their families and friends.
Every day, 24/7/365, the National Domestic Violence Hotline is a compassionate, knowledgeable resource empowering victims through human connection and practical help. The hotline’s highly trained expert advocates provide peer-to-peer support to anyone who reaches out to us, with lifesaving tools, safety planning and hope.
- Free, anonymous and confidential
- Most comprehensive resource database in the country, with access to 4,500 providers and resources in the US, Puerto Rico, the US Virgin Islands and Guam
- Over 6,300 of those who contacted the hotline in 2013 were non-English speakers. The hotline provides services to those callers through bilingual staffing and 24-hour access to interpreters in 200+ languages.
- Loveisrespect, a project of the hotline, helps millions of teens and 20-something’s learn about healthy relationships
Our expertise is routinely sought by national and regional media, federal, state and local government, service providers, law enforcement and nonprofit colleagues.
Over the last 18 years, 3.4 million people have received help from
the hotline around issues of domestic and dating violence.
- 1 in 4 women and 1 in 7 men aged 18 and older in the United States have been the victim of severe physical violence by an intimate partner in their lifetime.
- 1 in 3 adolescents in the US is a victim of physical, sexual, emotional or verbal abuse from a dating partner in the past year.
- 1 in 10 high school students has experienced physical violence from a dating partner in the past year.
- $5.8 billion each year is the cost of intimate partner rape, sexual assault and stalking — $4.1 billion of that is for direct medical and mental healthcare.
- 8 million days of unpaid work are lost each year due to domestic violence issues — the equivalent of 32,000 full time jobs.
We offer help through phone services, online chat and text messaging. loveisrespect, a project of the hotline, hosted our first trial of text and chat and then in 2011, Vice President Joe Biden premiered the service by sending the first text. In October 2013 we launched live chat services for the hotline. Chat and text services allow people to interact with an advocate in different ways. It offers privacy for those more comfortable talking in a digital setting. These new entry points proved incredibly successful, greatly increasing our reach. They continue to be used today.
*The following statistics include our measurable successes for both the hotline and loveisrespect.
- 72% victims and survivors
- 15% friends and family
- 13% other (providers, professionals, abusive partners, etc.)
Total contacts received in 2013 (chat/text/calls):
- 264,415 calls received
- 55,610 online chats received
- 11,053 texts received
Total contacts unanswered due to a lack of resources:
The National Domestic Violence Hotline is far more than just a call center. it is a hub of data collection and complex resource referral for each interaction an advocate has with a caller, chatter, or tester. Based on the type of contact we have (e.g., victim/survivor, concerned family member or friend, abusive partner, etc.) additional information about the person’s situation is gathered for later analysis. This information includes types of abuse a victim/survivor is experiencing, as well as factors that increase the complexity of their situation.
95% Emotional/Verbal Abuse
degradation, threats, insults, humiliation, isolation, etc.
70% Physical Abuse
hitting, biting, choking, etc.
8% Sexual Abuse
rape, exploitation, coercion, etc.
- Nearly 30,000 victims disclosed legal issues, such as protective/restraining orders (60%), custody and visitation (33%), divorce (20%), and other legal matters.
- Over 20,000 victims disclosed instances of economic abuse, in which their partner forcibly took control or manipulated the victim’s finances in order to wield power over him or her.
- Nearly 7,000 victims experienced stalking.
- Over 5,000 victims disclosed instances of child abuse.
- Nearly 5,000 victims were struggling with issues related to immigration.
In 2013, there were 636,404 visits to thehotline.org and 1,514,820 visits to loveisrespect.org
Utilizing social media platforms allows us to reach out to new audiences and engage with already dedicated supporters.
Each of these robust channels creates a community that integrates survivors, people seeking help, fellow organizations and the general public. Overall, we gained approximately 9k new Facebook followers and more than 10.5k new Twitter followers in 2013.
*We periodically partner with various entities to highlight special issues and inform public policy. Each survey is administered for approximately 4-6 weeks and consists of 5-10 questions asked at the end of calls or chats. These surveys are conducted with the intention of being used to influence state and national policy, improving level of service, and more.
Immigration and DV (2012 & 2013)
This study documented language access barriers, barriers to service due to immigration status, and fears about accessing services because of immigration status.
Mental Health Coercion (2012)
45-65% of the victims surveyed revealed that their partners had manipulated them into feeling crazy, reported mental health issues to authorities in order to exert control, and/or discouraged getting help for anxiety and depression.
Substance Abuse Coercion (2012)
Over a fourth of the victims surveyed had been forced by an intimate partner to abuse drugs or alcohol. Over a third of victims surveyed used drugs or alcohol to dull the pain of abuse. A fourth disclosed that their abusive partners exploited their drug/alcohol use to control and manipulate them.
Reproductive Coercion (2010)
Of the victim callers surveyed, 25% disclosed that their partners had tried to force or pressure them to become pregnant. In many instances, their partners had manipulated the use of birth control.
The Economy and DV (2009)
A third of the victim callers surveyed had experienced a change in financial situation in the previous year; 98% of those experienced an intensification of abuse during that time.
In 2013, the National Domestic Violence Hotline provided 126,305 referrals to domestic violence providers and 36,840 referrals to additional resources across the nation.
- National Resources: 14%
ex. RAINN, National Center on Elder Abuse
- Legal Resources: 13%
ex. WomensLaw.org, Custody Preparation for Moms
- State Coalitions and National DV Agencies: 12%
ex. National Network to End DV, National Resource Center on DV
- Useful Websites: 10%
ex. 211-United Way, Catholic Charities USA, Lundy Bancroft
- Teen Resources: 7%
ex. Your Life Your Voice, Boys Town Hotline, GLBT National Talkline