By The Numbers
The Hotline is a live voice on the line—here to help women and men in need. A compassionate and caring voice – with people who want to help those who are in abusive relationships. It is the only hotline of its kind. It operates 24 hours a day 7 days a week in 170 languages connecting people in crisis to more than 4,000 sources of help in local communities across the US, Puerto Rico, Guam and the US Virgin Islands.
In a single phone call we can have as many as five service providers on the line to provide a direct connection to shelters, police and other emergency resources.
One domestic violence survivor who used The Hotline to get out of an abusive relationship calls The Hotline—
“A symbol of hope…a life line… a place where I got safe and turned my life around.”
Who’s Calling The Hotline
Callers who call The Hotline are experiencing
Emotional abuse- Physical abuse
- Economic abuse
- Sexual abuse
- Legal issues
- Custody/visitation
- Family violence
- Immigration issues
- Stalking
What services does The Hotline provide most often
- Referral
- Safety planning
- Crisis intervention
- Information request
- Domestic violence education
Top ten states calling 
The Hotline
- California
- Texas
- New York
- Florida
- Pennsylania
- Illinois
- Michigan
- Arizona
- North Carolina
- Georgia
Top ten cities calling The Hotline
- Los Angeles
- New York
- Houston
- Chicago
- Dallas
- Phoenix
- Philadelphia
- San Diego
- Austin
- San Antonio
Language Services
In 2009, More than 9,000 Spanish language calls came in to The Hotline representing 93 percent of the calls to the language line. Of the total number of Hispanic callers who called The Hotline 50 percent spoke in English and 50 percent spoke in Spanish.
Other calls were also answered in Mandarin, Russian, Vietnamese, Japanese, Korean, Arabic, Cantonese, Portuguese and Tagalog.