In February 1996, The Hotline answered its first call from a woman seeking resources and information about domestic violence. Twenty years later, we have answered more than 3.5 million calls, chats and text messages from people affected by abuse. This year we are on track to receive our 4 millionth call, a milestone that serves as a reminder of how far we’ve come and how much work is left to do.
Though we are ready to face our future, this month we are reflecting on what we have accomplished over the past two decades:
Twenty years ago, a phone call was the only option for reaching The Hotline. Today, technology has created opportunities to develop our services in the evolving digital space. We can now safely reach more people through live chat and texting, and we will continue exploring additional ways to expand our digital services.
Education and prevention are the keys to ending domestic violence. Through loveisrespect, our project with Break the Cycle, we engage, educate and empower young people to build healthy relationships and stop abusive relationship behaviors before they start.
Last year, The Hotline opened a digital services office in Washington, DC, where our team also informs policy on The Hill to further protect victims while bringing domestic abusers to justice.
Our vision is to answer every call for help and ensure victims have the protections they need to leave an abusive relationship as safely as possible.
We could not do this work without the commitment and generosity of our staff, partners and donors. Every contribution has a meaningful impact on the future of this organization. We offer our heartfelt thanks to all who support The Hotline’s efforts as we look forward to a world where domestic violence doesn’t exist.
To learn more about The Hotline’s 20th anniversary events, please click here.